Campari Group Looking for Logistics & Customer Service Manager at Auckland, Auckland, New Zealand Full Time

Campari Group is a major player in the global spirits industry, with a portfolio of over 50 premium and super premium brands, spreading across Global, Regional and Local priorities. Global Priorities, the Group’s key focus, include Aperol, Appleton Estate, Campari, SKYY, Wild Turkey e Grand Marnier.

The Group was founded in 1860 and today is the sixth-largest player worldwide in the premium spirits industry. It has a global distribution reach, trading in over 190 nations around the world with leading positions in Europe and the Americas. The Group’s growth strategy combines organic growth through strong brand building and external growth via selective acquisitions of brands and businesses.

Headquartered in Milan, Italy, Campari Group owns 18 plants worldwide and has its own distribution network in more than 20 countries. The Group employs approximately 4,000 people.

The shares of the parent company, Davide Campari-Milano N.V (Reuters CPRI.MI – Bloomberg CPR IM), have been listed on the Italian Stock Exchange since 2001.

The Business Unit Asia and Pacific is the most dynamic and diverse of the Group, as it operates directly in markets like China, Australia and Japan and through partnerships in the likes of South Korea, India, Vietnam, Singapore and Indonesia, with around 300 Camparistas. Winning in Asia is today one of Campari Group strategic priorities.

Role Purpose

The Logistics and Customer Service Manager is responsible for managing both the logistics and customer service requirements for Thirsty Camel/Campari Group JV. The role will drive effeciencies through effective end to end service delivery, stakeholder management, customer service team management and implementation of best practice logistics and customer service. Working within Thirsty Camel/Campari Group JV as a new role to support the business growth aspriations in the New Zealand market.

Key Responsibilities And Activities

• Manage, lead and develop the logistics and customer service function in acordance with internal , partner, provider and customer policies and procedures.
• Manage logistics to ensure a seamless connection between resource planning, sourcing, inwards goods operations; production planning and scheduling; quality; storage; dispatch, transport and delivery.
• Manage the review; design and implementation of logistics processes; including reverse logistics programs for recycling, reuse or responsible disposal.
• Manage the process of delivering high level of Customer Service and coordinate the efficient and timely delivery of customer orders.
• Partner with warehouse to identify strategies for inwards goods and despatch warehouse.
• Evaluate and propose information or other technology solutions to improve tracking and reporting of materials or products distribution, storage, or inventory
• Manage relationships and collaboratively engage with partners, providers and customers on purchase order tracking, and delivery measures
• Monitor and document 3PL and logistics supplier performance to assess ability to meet quality and delivery requirements which may include periodic meetings with the them
• Identify and examine long term issues and root causes regarding service failures and inefficiencies to improve customer service
• Control and report on the entire flow of materials from customer order through to delivery to customer
• Evaluate freight regulations and prices
• Manage and monitor Key Performance Indicators that are critical to logistics management
• Initiate continuous improvement programs across all aspects of the role.

Education, Experience & Skills

• Bachelor’s degree, Operations, Manufacturing, Supply Chain, Logistics or related field desirable.
• Minimum 5 years’ experience in a related role within Logistics, Operations or Manufacturing environment, and specifically in logistics and/or supply planning, customer service and inventory management roles, FMCG industry essential.
• Customer focused with strong stakeholder management
• Team Leadership; cross functional and remote team experience ideal
• Able to multi-task various projects with structure and detailed approach to tasks
• Ability to manage and influence for desired outcomes
• Deal with ambiguity in the set up phase with support from local, Australian, regional and global CS/Logistics teams
• SAP or other ERP skills
• High Intermediate technical skills in Excel, Word and PowerPoint

General Competencies:

Execution & Foresight, Leadership, Innovative Problem Solving, Team Work, Consumer Focus, Technical Excellence, Business Judgment, People Development, Ability to Learn.

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency