University of Kent Looking for CS-283-23-R – Receptionist at Christchurch, Canterbury, New Zealand Full Time

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Receptionist Accommodation

Location: Canterbury

Salary: £20,134 to £21,197 per annum

Grade: Grade 3

Post Type: Full Time

Contract Type: Permanent

Release Date: Thursday 12 October 2023

Closing Date: 23.59 hours BST on Thursday 26 October 2023 (unless otherwise stated)

Reference: CS-283-23-R

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.

For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. When the students go home in vacation periods Kent Hospitality operates Conference/Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.

You will be working to a rota for this role. A typical shift pattern may be 8am until 4pm on week one, followed by 12pm until 8pm on week two. Shift patterns may vary and may finish as late as 11pm.

In return we offer our staff a range of excellent benefits including:

A friendly, open and collaborative working environment

Support in your development and wellbeing

43 days’ leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)

An excellent pension scheme with generous employer contributions

On-campus cinema/theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking the Cathedral

Study while you work discounts, cycle to work scheme, local business discounts

On-site parking.

For further information on our staff benefits please go to https://staff.kent.ac.uk/employment/benefits

As Receptionist You Will

Confidently resolve all initial enquiries from students, staff, residents, and others

Issue keys and maintain/monitor the security of them in line with procedure

Programme student and vacation guest bedroom key cards using access control software

Act as the central reception point for deliveries, sorting and collecting post, taking, and passing on urgent messages, reporting room defects and taking payments

Use our software module to search for and communicate with residential students by email and check students or vacation guests in and out.

What We Are Looking For In The Right Candidate

GCSE grade 4/C or above in English and Maths or equivalent

Experience of working in a busy and demanding front facing customer service environment providing excellent customer care

The ability to demonstrate experience handling difficult and unexpected situations

A high level of IT skill and familiarity.

Please see the links below to view the full job description and also to apply for this post. If you require further information regarding the online application process, please contact [email protected] quoting ref number: CS-283-23-R

Further details: Job Description Additional Information

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Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.