The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.
Essential Functions and Basic Duties
Health & Safety
Performance Measurements
Performance will be primarily measured on the following factors:
Qualifications
Education: High School Diploma, some College or University preferred
Skills/Abilities: Must possess excellent verbal communication skills
Must possess excellent customer service skills
Must possess positive attitude
Work independently without constant supervision
Must be able to handle multiple projects at once
Experience Required: Minimum of 1 year industry experience or equivalent customer service experience
Equal Opportunity Employer
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.
If you require accommodation in order to successfully submit an application, please email the HR Department at hr @ campuslivingcentres. com
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