Canada Drives Looking for Dispatch/Customer Service Rep at Brampton, ON Full Time

Our Mission is Simple: Be the easiest place to buy and sell your car in Canada.

What does that mean? We look at every single aspect of a vehicle purchase and remove all of the friction points.

Here’s a few examples:
You can buy a car entirely online, without any salespeople involved

You can have your new car delivered to your driveway, usually the same day

You can spend a week with your vehicle to decide if you love it, and if you don’t we’ll pick it up

Job Responsibilities:
Strategically coordinating collection of motor vehicles via delivery truck

Monitoring and updating inventory and dispatch software

Ensuring drivers follow pick up / operating procedures

Support inbound customer/seller requests via Phone/E-mail/Chat (vehicle delivery appointment/changes)

Arrange all vehicle pickups at the beginning of each day

Take the initiative to find creative approaches that make each customer’s experience feel personal.

Preparing pickup documents & checklists

Manage registration documents for vehicle inventory database.

Trouble shooting when variations occur during the delivery plan

Skills and Qualifications:
Ability to work in a fast-paced environment.

Strong ability to work under pressure and meet tight deadlines.

Ability to adapt to rapidly changing demands of the department.

Strong organizational and problem-solving skills.

Excellent verbal and written communication skills.

Projects a professional presence through telephone and written communications

1 year telephone customer service experience desirable

This is a truly exciting time to join Canada Drives and we are looking forward to doing great things together! In addition to a competitive salary, we provide

Extended dental and medical benefits

Opportunities for advancement

Excellent on the job training

Inclusive, fun, and vibrant work environment