Canada Life Assurance Company Looking for Navigator, Group Customer Digital Labs at London, ON Full Time

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a Navigator, Group Customer Digital Labs.

Role description

As a Navigator you are a true change agent – responsible for guiding business teams through the process start-to-finish. You remove impediments to achieving operational readiness. You coordinate product roll-out in close partnership with other technical and business teams. You have a deep understanding of the Customer Experience Journey and drive continuous improvement with a product agnostic mindset

What you’ll do:
Guide teams through applicable end-to-end processes.

Coach team on methodology and cross functional collaboration

Remove/facilitate removal of impediments and ensure team has what it needs to succeed from driving approvals (e.g., Compliance, Legal) to ensuring the team has required training, coaching and resources

Facilitate alignment with all key business partners to ensure readiness for product rollout, including processes for business value measurement and feedback loops to inform future waves

Help develop transformation roadmap including identifying and planning proofs of concepts to be piloted in each wave and tracking impact KPIs

What you’ll bring:
A broad network in the organization to pull the right connections and get things done

A strong background in Group Life and Health business with a keen understanding of the plan sponsor, plan advisor and plan member needs

The ability to communicate complex issues and trade-offs and tell a compelling story

Strong leadership skills and the ability to influence a diverse group of stakeholders

The ability to quickly structure and break down problems and push the team towards a solution

Strong coaching skills with considerable experience in coaching large teams with various profiles

A challenger mindset with a passion to challenge status quo to find new solutions and drive out of the box ideas

Believes in a non-hierarchical culture of collaboration, transparency and trust across the team

Be your best at Canada Life- Apply today

We are one of Canada’s top 100 employers!

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted