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Ireland
Canada Life Hiring for Customer Service Representatives – Part Time – Permanent Job at Dundalk , Ireland Full Time
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Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1 million customers. For over 75 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
Job Purpose
If you have experience in providing great customer service or would like to get started in this area, we want to hear from you! Maybe you’re a student with a desire to kick-start your professional career with Ireland’s top Financial Services Organisation or perhaps you are someone looking for a part time opportunity that can fit in with your home life. Previous experience in a Customer Contact Centre environment is desirable but not essential for the role.
We are currently recruiting for a number of Part-Time Customer Service Representatives to join our team in our Customer Centre in Dundalk Co Louth. As a Customer Service Representative, you will play a crucial part in the business by providing proactive care and excellent customer service to our customers.
Who We Are
Irish Life is one of Ireland’s leading Financial Services companies, helping over 1 million customers to look after their life insurance, pension, investment and health insurance needs.
For over 20 years our Customer Centre, the epicentre of our award-winning, dynamic Customer Service Teams, has been based in Dundalk.
What we offer
- Comprehensive Induction and training to ensure you are confident in your new role.
- A competitive remuneration package to include a quarterly performance-related bonus scheme.
- A Hybrid Working Model
- Health and wellness initiatives including access to our Employee Assistance Programme, Bike to Work Scheme, Digital Doctor, and a fully equipped on-site staff gym.
- An extensive array of paid leave to suit your life, from Annual leave, Life Event Days, Paid Maternity, Paternity and Baby Care Days.
- Valuable Company Pension, Death in Service and Income Protection Schemes.
- We operate policies around ‘dignity and respect in the workplace’, ‘speaking up’ and ‘diversity and inclusion’.
- The option, if you wish to undertake QFA exams, the gold standard designation for finance professionals, full support and financial rewards for exam success provided.
What you will need to join the Irish Life Team
- Excellent communication skills, both verbal and written, as you will engage with our customers through multiple channels (phone, email, webchat).
- A good working knowledge of Word, Excel and Outlook, along with an ability to work with multiple systems, and to learn and adapt to new ones.
- A strong drive for results, with a focus on consistently meeting and at times exceeding deadlines, targets and SLAs.
- A strong team spirit with a passion and drive to help our customers, and to deliver a best in class customer experience.
- An ability to work collaboratively with others across the organisation to meet shared objectives.
- An innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
- A personal growth mindset, willing to maximise learning from each new opportunity.
Behavioural Competencies
Functional and Technical
Drive for Results
Drive for Improved Customer Satisfaction
Team Working and Cross Functional Collaboration
Communication & Influencing
Minimum Education Requirements
- Leaving Certificate* to include Grade H5 in two subjects & Grade H6/O6 or higher in English and Maths, or equivalent
OR
- If you have gone on to achieve a higher diploma or degree in a business-related topic, the minimum Leaving Certificate requirements do not apply
- Verification of original Leaving Certificate results will be sought if an offer of employment is made, however Minimum Education standards not applicable if Leaving Certificate completed Pre 2020
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact [email protected] and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.
