Canadian Cancer Society Looking for Transportation Coordinator at Toronto, ON Full Time

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, from coast to coast and for all types of cancer. As the voice for Canadians who care about cancer, we work with governments to establish health policies to prevent cancer and better support those living with the disease. No other organization does all that we do to improve lives today and to change the future of cancer forever.

Help us make a difference. Call 1-888-939-3333 or visit cancer.ca today.

COME AS YOU ARE

At CCS, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of the BIPOC, and LGBTQ2+ communities, people living with disabilities, veterans, and anyone who may contribute to the further diversification of the Canadian Cancer Society. Together we unite and inspire all Canadians to change the future of cancer.

JOB OVERVIEW

While ensuring compliance of established program processes, the Transportation Coordinator will support the Wheels of Hope Transportation Program to deliver exceptional customer service to both internal and external stakeholders. This position will work as part of a team supporting staff and volunteers in based in multiple locations across the country.

WHAT YOU’LL BE DOING:

• Complete all program registration services including evaluation, acceptance, fee collection and, if required compassionate assessments
• Evaluate, accept, or decline all trip requests
• Input accurate client and appointment data into the transportation software
• Produce efficient and effective schedules
• Coordinate and confirm volunteer driver availability
• Respond to various operational issues including re-assignments, delays, cancellations, and complaints
• Facilitate all financial transactions including both registrations and volunteer billing ensuring all privacy and financial policies are strictly monitored and adhered to
• Ensure all transportation data is current and complete
• Seek continuous improvement for all processes pertaining to the Wheels of Hope programs
• Maintain and communicate current information about treatment facilities
• Ensure client confidentiality
• Provide information and referral support for cancer information and peer support services
• Work in compliance with the provisions of the Occupational Health & Safety Act and its regulations

• Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.
• Other duties as assigned

QUALIFICATIONS:

• Post-secondary education and a minimum 1-year related experience in a client focused/fast paced environment, or the equivalent combination of education and experience
• Ability to deal with competing priorities, high volume of work and tight deadlines.
• Highly skilled at telephone-based interactions focusing on active-listening and not visual cues to help guide the call to a successful conclusion
• Must be empathetic, compassionate, a good listener and be comfortable responding to highly emotional situations
• Excellent interpersonal, organizational and customer service skills
• Always maintain confidentiality, exhibit discretion where appropriate
• Proficient in database applications
• Overall geographic knowledge of area of focus (roads, distance, routes, etc.)
• Knowledge of the regional hospital systems an asset
• Ability to communicate in languages other than English is an asset.
• Able and willing to work remotely until offices open. This role is expected to work in the office some days once the offices reopen.

WHAT YOU CAN EXPECT FROM US:

CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families and communities. We are committed to building and nurturing an inclusive community for our employees by highlighting their unique experiences. We value diverse skills and strongly encourage applications from all qualified candidates. CCS is committed to fostering a culture that is inspiring, supportive and exemplifies our core values:

CARING COURAGE INTEGRITY PROGRESSIVE.

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

HOW TO APPLY:

Qualified candidates are invited to submit their resume, cover letter and salary expectations by November 16, 2022.

For internal candidates, this position is assigned to salary band 3.

CCS is committed to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

As an employer, occupational health and safety legislation requires that we protect our workers from health and safety risks in the workplace. CCS has implemented a mandatory vaccination policy requiring that all staff who work in any of our physical workplaces must be fully vaccinated against COVID-19. All employees will need to attest to their vaccination status through a secure online form or automated applications. Reasonable accommodation and remote working will be discussed on a case-by-case basis.

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