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Canada
Canadian Security Intelligence Service Hiring For Communication Centre Operator at Ottawa, ON Full Time
Job Summary
The Communication Centre Operator is responsible for the processing, transmittal and receipt of operational and administrative message traffic for CSIS and ensuring all communication devices are functional.
- Organize and schedule the workload to meet deadlines imposed by the message traffic and other agencies.
- Assist and advise in the preparation and processing of outgoing traffic by informing users and instructing staff of new/changing procedures.
- Evaluate messages in accordance with their urgency and destination. Ensure and verify delivery.
- Train and instruct new employees.
- Administer all electronic mail accounts to ensure proper transmission of incoming and outgoing message traffic by retaining/organizing appropriate tracking data.
- Respond to user queries, both domestic and overseas, and resolve problems.
- Monitor /maintain multi-secure communication links and ensure all COMSEC security integrity is adhered to.
Education
- College diploma
The educational program must be from an accredited learning institution recognized in Canada.
If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.
Note: Any higher level of education could be recognized as experience.
Experience
Two years of experience providing client services and processing information, using computer-based tools.
Assets:
- Courses in the informatics discipline;
- Experience working in a telecommunications environment.
Competencies
- Organizational skills / multitasking skills
- Adaptability/Flexibility
- Rigor
- Teamwork
- Client service
- Communication
Conditions of Employment
- Applicants must be willing to work shifts and may be required to work on a 24/7 rotational basis.
- Flexibility is required in relation to the work schedule that may extend beyond core hours of work based on operational requirements.
Notes
While we continue to explore opportunities for flexible work arrangements, the majority of work in our organization must be done in the office and cannot be performed at home.
Reference Links
- Salary Grade Breakdown
Security Requirements
Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.
Others
Important
Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.
CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.
CSIS is committed to building a workforce that is truly representative of the Canadians it serves by cultivating a diverse and inclusive workplace environment. This will be achieved by increasing employment equity group representation (including persons with disabilities, visible minorities, Indigenous peoples, and women) at all levels within the organization through hiring and talent management practices. We will also ensure that appropriate accommodations are made (e.g., specialized equipment, changes to physical workspace) to provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or more of the employment equity groups to self-identify when applying.
Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential.
The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.
We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.
