Cancer Treatment Centers of America Hiring for Rep, Guest Services at Newnan, GA Full Time

Job Description

Rep, Guest Services

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours: Mon – Fri 12:30am – 9pm

Job Overview

Provides hospitality services to oncology patients and their families. Puts patients’ needs first, exhibiting sensitivity to the needs of seriously ill patients and their family members. Orients them to the Outpatient Accommodations and hospital facilities to facilitate a positive experience, striving to exceed expectations. Caters to all clientele and provides exemplary service to those in his or her care. Consistently demonstrates service excellence by delivering thorough, responsive feedback to all patients and employees. Represents the Guest Services department and CTCA, upholding the Mission, Vision, Values, Promise, Bond and Service Standards of the organization to deliver the Mother Standard® of care and maintain the Cancer Treatment Centers of America brand.

Checks guests in and out of onsite hotel accommodations, greeting all visitors in a warm and professional manner and exceeding guests’ expectations. Demonstrates fiscal responsibility, handling financial transactions, including credit cards, cash and checks. Escorts guests to their rooms as needed, assists with luggage storage. Informs guests of hospital services, guest services, educational programming, social and leisure activities and special events. Coordinates all guest requests for special arrangements and services, courteously and efficiently, ensures guest confidentiality following HIPAA guidelines. Respects and adheres to all hospital and departmental policies, procedures, and guidelines.

Makes reservations for patients and guests for hotel accommodations. Works closely with other hospital departments, such as Scheduling and Transportation and community vendors such as off-site hotels. Ensures that all details are taken care of and communicated effectively to our guests in a timely manner.

Represents Guest Services in a positive, professional, team oriented and cooperative manner. Serves as on-call representative for Guest Services as required. Cross-trains in Patient Relations and Volunteer Services to provide support to guests, serving as concierge, overseeing guest activities and outings as needed, and providing timely service and service recovery when necessary. Answers Guest Services phones in a professional manner and handles inquiries with excellent service efficiency. Assists with documentation as needed.

Maintains inventory of supplies for Outpatient Accommodations. Notifies Guest Services management and takes direction for supply acquisition as needed. Serves as a good steward of resources.

Assists Guest Services management with daily, monthly, and annual report generation. Generates and distributes daily census. Assists with coordinating schedules for Guest Services Representatives.

Cross-trains to serve as a back-up lobby ambassador. Helps with luggage storage and wayfinding. Meets all applicable regulatory requirements and completes all necessary training for such welcome desk duties.

Education/Experience Level

High school graduate; Bachelor’s degree preferred.

Two years of customer service experience, preferably in a hospitality setting preferred.

Pay Range

$16.50 – $21.26

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility. These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us.

Visit: Jobs.cancercenter.com to begin your journey.