Capital One Hiring For Senior Associate, Process Management at Toronto, ON Full Time

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Associate, Process Management

Senior Associate, Process Manager

Who we are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

In this role, you will be responsible for the end-to-end management of critical business processes related to consumer insolvencies and estates. You will work closely with two 3rd party vendors; one that represents Capital One with licenced insolvency trustees (LITs) across Canada and another that performs back-office operations for our team. You will also collaborate with several internal stakeholders, such as other process managers, business analysts, tech teams and regulatory advisors.

Our Process Managers are deployed across all areas of the business – Customer Acquisitions, Customer Management, Customer Engagement and more. They have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient. You’re guaranteed to be part of a talented team of people responsible for creating and enhancing processes that aim to deliver excellence to our customers in every interaction.

Process Managers obsess about understanding how things work – that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place – and then making them better. We work in agile, cross-functional teams so you’ll also have the opportunity to learn from other job families like Data Science, Business Analytics and Product Management.

Your Responsibilities Will Involve The Following

• Direct oversight of two critical business processes (Resolving Insolvent Accounts and Managing Estates Accounts). This involves designing and implementing process improvements, managing risks and leading the development of automation, with the support of our data and tech teams.

• Collaborate with cross functional teams, including US partners, to develop and execute effective rollouts of critical business changes;

• Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean and Six Sigma;

• Develop and perform quality assurance routines, controls and monitoring to measure and analyze performance of existing processes and vendors;

• Establishing an environment of continuous improvement where we are constantly leaning into technology, driving standardization and improving individual performance and skill sets.

Here’s What You’ll Need To Be Successful

• A passion for problem solving with the ability to lean into challenges;

• Excellent communication skills;

• Self-starter, accepts ownership, must be capable of handling multiple tasks in a fast-paced environment;

• Solid organizational skills including attention to detail and multi-tasking skills;

• A desire to be data-driven in your decision making;

Basic Qualifications

• Bachelor’s degree in Engineering, Business, Commerce, Science or related fields;

• 2+ years of experience designing, building, managing and improving processes;

• 2+ years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively

Preferred Qualifications

• Experience of using Lean & Six Sigma tools & methodology;

• Experience working in the Financial or Tech industries;

• Experience working in an Agile workplace environment;

• Experience in basic coding and/or data visualization (e.g. SQL, Tableau)

Capital One is adopting a flexible hybrid working model – one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One Canada the health and safety of our associates, customers and communities are our highest priorities and as a result, our offices are currently closed. When and how we transition from virtual to flexible hybrid will be guided by local government and health authority guidance.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).