From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators.
Job Title: Customer Support/Data Entry
POSITION SUMMARY:
Under the general supervision of the operational program leadership, The Customer Support Coordinator (CSC) / Intake Coordinator (IC) may be a hybrid role between Customer Support and Data Entry functionalities based on the needs of the business. In this role the individual may be responsible for handling all inbound and/or outbound customer service inquiries via telephone from a patient, prescriber, insurance company, pharmacy, or an internal partner as well as review and assess incoming referrals to ensure requirements are met before a patient record is created in the database system. In this role the individual works to understand and solve problems in a timely manner. They document all interactions into the database and escalate issues as necessary.
PRIMARY DUTIES AND RESPONSIBILITIES:
Qualifications
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
volume environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Schedule
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
Job Type: Full-time
Work Location: Multiple Locations
Call Center Representative At Hero, we believe that our employees will take great care of our customers because we take...
Apply For This Jobstable work history Florida, Georgia, Texas, North Carolina, Colorado, Virginia, Tennessee Remote (anywhere while on contract) but they must live...
Apply For This JobJob Description Responsibilities: Supervise and manage documentation staff, including workflow/coaching Escalation point for all logistics needs. Must learn all positions...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Knowledge, Skills and Abilities Ability to lift 50 lbs. Ability to maneuver packages of any...
Apply For This JobJob Description If your goal is to begin a fantastic part time or full time career where your talents will...
Apply For This JobCaretaker Couple for a Remote River Lodge in Alaska – Remote Life Adventure Have you ever dreamed of working and...
Apply For This Job