The Customer Account Coordinator will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues. Key Accountabilities
Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Participate in executing customer service strategies.
Inform customers about order status, invoices and other standard information needed to complete the sale.
Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned. Qualifications
Minimum Qualifications
High school diploma, secondary education level or equivalent.
Minimum of four years of related work experience. Position Information
Relocation assistance will not be provided for this position.
This is a remote job in the US only.
The work schedule is: 7:30am to 4:30pm Monday to Friday.
Benefits: Full-Time (30+ hours) positions are eligible for a benefit package including the following (subject to certain collective bargaining agreements for Union positions): Paid time off; paid holidays; medical, vision and dental coverage; flexible spending accounts; life insurance; disability insurance; retirement savings; employee and family assistance program (EAP).
Equal Opportunity Employer, including Disability/Vet.
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