Carib Travel Gurus Hiring for Customer Service Representative at Los Angeles, CA Full Time

Our travel agency is searching for a friendly and professional Remote Customer Service Agent to join our team. As an agent, you should be passionate about seeing the world and helping others do the same. This role involves planning holidays, suggesting travel destinations, maintaining client files, and managing large-scale events. In this position, your ultimate goal will be to keep our clients satisfied and loyal for future services.

The ideal candidate will be an excellent communicator with in-depth knowledge of domestic and international travel destinations. To succeed in this role, you should also possess outstanding negotiation and sales skills.

Roles & Responsibilities

• Arrange travel for business and vacation customers
• Determine customers’ needs and preferences, such as schedules and costs
• Plan and arrange tour packages, excursions, and day trips
• Find fare and schedule information
• Calculate total travel costs
• Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions
• Tell clients what their trip will be like, including giving details on required documents, such as passports or visas
• Give advice about local weather conditions, customs, and attractions
• Make alternative booking arrangements if changes arise before or during the trip.

Qualifications

• Must be able to effectively communicate with clients (strong sales background a plus)
• Must have internet access, laptop or desktop recommended but not required
• Personal travel experience is a huge plus, however not required

Experience:

• Customer Service: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Marketing: 1 year (Preferred)

Benefits:

• Travel Perks
• Work from home
• Training Provided
• Flexible schedule
• Full or part time available
• IATA /IATAN & CLIA cards available after training.

Pay Frequency:

• Bi weekly or Twice monthly

This Company Describes Its Culture as:

• Detail-oriented – quality and precision-focused
• Innovative – innovative and risk-taking
• Aggressive – competitive and growth-oriented
• Outcome-oriented – results-focused with strong performance culture
• Stable – traditional, stable, strong processes
• People-oriented – supportive and fairness-focused
• Team-oriented – cooperative and collaborative