Carousel Checks Inc Hiring for Client Relationship Management Representative at Palos Hills, IL Full Time

The Client Relationship Manager is someone who knows their customer’s needs. She/he should be well versed in the value delivered to customers and the problems customers are trying to solve. The CRM must build trust as a liaison between the company and the clients and will take accountability for the client’s implementation experience and must be a motivated, goal orientated individual with excellent customer service and communication skills. The position requires integrity and the ability to work in a positive professional manner while speaking with clients and co-workers. This position will be responsible for educating clients and must be able to neutralize any challenging interactions into a positive overall experience.

Responsibilities
● Develops, tracks and reports the relationship between the company and external clients.
● Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
● investigating and resolving complex and sensitive service-related disputes involving customers
● analyzing existing and proposed programs, policies and services to ensure their equitability and responsiveness to consumer needs
● Immediately Handles completion of SLA’s once received from clients/Sales Reps.
○ Send introduction email (follow cc email policy) &
○ Return counter signed SLA & work sheets for the set up process
● Communicate with clients on details for product set ups, formatting, users/branches etc.
● Communicate with in-house staff for MICR set up, image set up all formatting needed
● Update products, specialty products, as part of the new client set up/and update as needed
● Mail out Welcome Kits and schedule training, follow up with CS rep. introduction email
● Hand off file for accounting to update client billing info
● Mail out daily marketing info for sales team
● Handle received client communications and when needed direct clients to appropriate departments for resolutions
● Other duties as assigned

Required Skills
● Diplomatic courteous personality that enjoys interfacing with people
● Working with various company department heads and client relationship team members in order to achieve a common goal.
● Excellent client service skills (internal and external)
● Ability to handle a variety of client inquiries
● Experience and comfort in handling confidential information
● Ability to multi-task and produce accurate output within established deadlines
● Basic knowledge of Microsoft Office Suite (Excel and Word), database software and the Internet
● Excellent verbal and written communications skills
● Ability to prepare routine reports and business correspondence
● Effective problem solving skills
● Ability to teach and train others.

Benefits:
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

It is the policy of the Company to maintain a drug and alcohol-free workplace; the Company reserves the right to randomly request an employee to be tested for the use of alcohol and/or controlled substances.’
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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• In-person

Work Location: One location