CBRE Hiring for Workplace Experience Coordinator – Lexington, MA at Malden, Massachusetts Full Time

Workplace Experience Coordinator – Lexington, MA

Job ID

110081

Posted

21-Mar-2023

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Arlington – Massachusetts – United States of America, Belmont – Massachusetts – United States of America, Cambridge – Massachusetts – United States of America, Lexington – Massachusetts – United States of America, Malden – Massachusetts – United States of America, Medford – Massachusetts – United States of America, Waltham – Massachusetts – United States of America, Watertown – Massachusetts – United States of America, Winchester – Massachusetts – United States of America, Woburn – Massachusetts – United States of America

We are Host! Designed to complement CBRE’s occupier and landlord service offerings, the Host mission

is to create and scale people-led, technology-enabled services that increase individual well-being,

personal productivity and organizational effectiveness. Put simply: our goal is to help people work smarter

and delight in doing it.

JOB SUMMARY

This position is responsible to support and coordinate activities related to delivery of workplace

experience services for clients, where offered, including administrative support for teams managing and

directing services. Services may be directly performed by the company, or third-party service providers in

collaboration with this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides coordination and administrative support for delivery of Workplace Services. Services include,

but are not limited to:

Concierge

Reception / Switchboard

Conference & Meeting Room Management

A/V Support

Meeting & Event Management

Community Programs

Workplace Coaching & Onboarding

Food Services

Parking & Commute

Bicycle & Local Shuttle

Supported Employment

Company Store

Pet Programs

Document Services

Mail Services

Record Archiving

Office Supply Management

Moves, Adds, Changes

Furniture Management

Space Reset

Workplace Onboarding

Assists the Workplace Experience leadership team with general administrative support including invoice

processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services

as needed.

Provides administrative support for Workplace Experience team as directed, including expense

management, meeting coordination, office and workplace experience equipment care, and supply

management.

Manages accuracy, production, quality and retention of program materials; which may include

administration of SharePoint sites or similar. Ensures client and company materials comply with client

and company brand guidelines.

Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as

requested.

Ensures all billings for business services are invoiced and billed as required.

Attends move meetings and coordinate all moves with client contacts.

Responds to customer requests and complaints regarding Workplace Experience services.

Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors

used have current proof of insurance and contractual documentation in place, per requirements.

Administers Workplace Experience team member and third-party service provider on-boarding process,

including new employee orientation, training, equipment and software ordering.

Assists in the completion of the office Business Continuity plan.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

HS Diploma or GED required. A minimum of 1 – 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.

Certificates and/or Licenses

None

Communication Skills

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Financial Knowledge

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Reasoning Ability

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Other Skills and/or Abilities

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key. Physical ability to assist with warehouse operations. Able to lift 50 lbs.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Host

Host is a service line of CBRE, the world’s largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments – via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more (https://host.cbre.com/)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)