Central National Bank Looking for Customer Contact Center Rep (Full-Time) at Topeka, KS Full Time

Job Description:
Sign-On Bonus Eligible!
Whether you are looking for extra money, trying to fill some downtime, looking for change of pace or career, Central National Bank has the solution for you. Join our team today!

We offer eligible full-time AND part-time employees’ access to a great retirement plan with a generous match, paid sick leave, and even paid holidays! Full-time employees get the added bonus of additional paid time off and a comprehensive insurance line-up. Let’s not forget about competitive pay!

Now, what exactly does a Customer Contact Center Rep position look like? Well, as a Customer Contact Center Rep you get to help others, build customer relationships, operate a virtual drawer, open accounts, and provide A+ customer service through our on-line banking channels. You even get the added bonus of working with a great team of individuals that we call our family.

If you have problem solving skills, an attention to detail, and a friendly customer service attitude in your back pocket, then you are on track for success in this role!

What are you waiting for? With 30+ branches in Kansas and Nebraska, opportunities await for you. From giving back to our communities to the value we place on family, we have stayed true to the Central way since 1884 investing in both our employees and communities that we live in. If you don’t believe us, come check it out for yourself!

Now to join the family, the process is simple. Fill out an application, and if your qualifications match, a member of our HR team will be in touch with you to discuss the position.

To complete an application or to learn more, visit centralnational.com/careers!

EOE M/F/D/V

Position Functions:
Serve as the Bank’s primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and/or Call Center personal/business transaction(s).
Maintain advanced bank product/program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include:
Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and/or assigned on-line banking
Applying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging; an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and procedures
Remotely and proficiently processing cash/check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and/or refer customer inquiries to another division professionally and appropriately.
Daily balancing an electronic cash drawer throughout the day and at shift’s end.
Performing financial transactions in an efficient and precise manner.
Meeting/supporting team and bank assigned goals.
Utilizing the system software proficiently and accurately.
Demonstrating a work-place attitude supportive of the Bank’s Service Level Standards and Central National Bank’s values which includes working with other bank divisions/departments to ensure the workflow and/or process is providing the best and most accurate service to the customer.
Other activities as assigned by management

Job Type: Full-time