Centralsquare Technologies Hiring for Professional Services Consultant I (Remote) at Atlanta, United States Full Time

Professional Services Consultant I (Remote)

Atlanta, GA (Remote)

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• About CentralSquare Technologies

  CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. We serve over 7,500 organizations in North America, from large cities to counties and towns of every size. We provide software for managing public safety (#1 market share) and public administration (#2 market share), enabling first responders to do their jobs as effectively and safely as possible. Learn more by visiting www.CentralSquare.com.

  Job Description

The Professional Services Consultant works with customers to implement CentralSquare software solutions. The Consultant typically participates under the direction of a Project Manager to review business process, document requirements, perform system configuration, training, testing and rollout activities. Activities may be performed remotely and at customer site. Travel is required as needed.

Job Duties

• Assist customers with system configuration based on recommended best practices, workflows, and business requirements

• Perform system demonstrations and assist the customer with system review prior to go-live

• Develop and maintain subject matter expert knowledge for the configuration of our software solutions

• Provide consistent follow through on the project tasks, deliverables, and communications with the Project Manager and the clients

• Build and maintain strong working relationships with customers

• Work independently with minimal supervision to meet required deadlines for a project as well as taking responsibility and ownership of issues and assignments

• Work with a wide range of disciplines and personalities, both internally and externally

• Requires frequent guidance from more experienced Project Managers and more senior consultants

  Skills & Requirements

Job Requirements

• 0-2 years of experience

• B.A. or B.S. degree or an associate’s degree or certificate with equivalent work experience.

• Excellent oral and written communication, interpersonal, and presentation skills.

• Self-motivated

• Very strong analytical and organizational skills; detail-oriented.

• Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility.

• Ability to handle multiple projects and tasks simultaneously.

• Ability to learn new applications and system features quickly.

• Dedicated to the best possible customer experience and takes initiative toward improving it.

• Desire to travel up to 75% for training at customer sites.

• Ability to articulate technical and functional concepts to technical and non-technical audiences.