ceres organics Hiring for Customer Care Officer Job at MOUNT WELLINGTON Full Time

At Ceres Organics our purpose is to bring healing to the earth and humankind. As a purpose led company, our vision is to be a true leader in organics and inspire real change for future generations.

We are on the lookout for a Customer Care Officer who loves to delight customers with their exceptional customer service. The crux of this role is the ability to build great relationships between internal business units and external customers. This person will ensure the day to day customer care tasks are process promptly – while having some fun with a great time along the way. If you are looking for career growth and development within a growing company, then this could be just the role you are looking for. We are open to this role being full time or part time so please do get in touch if you are interested in the role and we can have a discussion about the hours at that time.

About the Company

Let’s Eat For Change.

Here at Ceres Organics, we believe every bite we each take can make for a better tomorrow. By simply choosing organic food, we can create positive change in the world.

For over 40 years Ceres Organics has led the way in organic food. We started as a small collective of likeminded people, sharing a belief that good living started with good food and that without question, good food was organic food. Our goal was to make delicious, good-for-you organic food available to more people – right from our one little shop. More than a few thought we were crazy.

Forty years on our goal hasn’t changed. In fact our belief in what we’re doing has only grown stronger and the urgency greater. We’re still the crazy ones, but the world has begun to wake up to the benefits of organics and our one shop is now hundreds of stores where our organic goodness is available to many.

We know that the challenges we are facing today can feel overwhelming. But like we did 40 years ago, by starting with just one small store and one big idea, we believe each and every one of us can collectively start to make a huge difference to ourselves, our families, and the Earth by making small incremental changes. Let’s eat for change.

About the Opportunity

Customer Care

• Champion Customer Care across the business. Thinking of our core beliefs in everything we do.
• Effective and timely communications with all customers and consumers using all the necessary means including follow up phone calls and emails.
• Resolving customer complaints within service level agreements. From initial complaint being received to case completion. Effectively managing stakeholders to ensure all parties are informed.
• Raising issues in a timely manner to all stakeholders to ensure the problems are solved quickly and efficiently.
• Being an expert at multitasking and working on different priorities as they arise.

Sales and Returns Processing

• Responsible for accurate and timely entry for sales orders, credits and return in D365 for New Zealand and supporting Australia.
• Timely processing and recording of delivery issues and damaged goods.
• Adhering to service level agreements to ensure orders are received in full and on time

Business Support

• Support the Distribution Centre with any questions or concerns to ensure a smooth process.
• Work with external and internal customers and our freight forwarder to ensure orders arrive on time and damage free.
• Support national Sales team (FMCG, Export, Health & Beauty, Bulk Ingredients and Produce) to implement sales programmes and provide support as they need.
• Support all marketing teams (Health and Beauty, Global, FMCG, NPD) to implement marketing programmes.
• Creating strong relationships with these teams as we support each other to provide our customers will all the information they need.
• Promptly filling all claims with PBT to recuperate any loss to any orders shipped

To be successful in this role you will have:

• Previous experience in a customer care, contact centre or hospitality role
• Can do attitude with a passion for helping people
• You love a challenge, keep calm under pressure, have a curious mindset and can work collaboratively
• Outcome focused with a creative problem solving nature
• Excellent relationship building and interpersonal skills, able to build trust with a range of stakeholders

What’s in it for you?

• The opportunity to work for a company who cares – both about you and the world around you
• Opportunity to work with likeminded, passionate individuals
• Competitive salary
• Ability to work from home as well as in our 5 Star Green building in Mt Wellington
• Great discounts on our awesome products
• Birthday Leave & Impact Leave (up to additional 5 days leave per year)

If this role sounds like it’s right for you or someone you know, please apply or get in touch for a conversation to find out more. Applications close 25th July 2022.

Job Details