Certified Languages International Looking for Software QA Engineer at Portland, OR Full Time

Software Quality Assurance Engineer

Description

Certified Languages International (CLI) is a full-service language company specializing in over-the-phone interpreting, video remote interpreting (VRI), and document translation services. With a growing list of more than 230 languages, CLI is among the largest providers of its kind in the world, servicing North America and abroad. CLI’s professional U.S.-based interpreters are skilled in industry-specific terminology and available 24/7/365. CLI is committed to helping businesses increase revenues and maximize the value of their non-English speaking customer relationships, which it achieves by investing in innovative technology to deliver language services with unmatched efficiency and accuracy. CLI is recognized as one of the top places to work in 2021, also the Portland Business Journal has recognized CLI as one of its fastest-growing companies for the past six years. For more information, visit www.certifiedlanguages.com.

We’re building a new real-time video interpretation platform. We’re starting this big task by utilizing state-of-the-art technology with developer-friendly and high-level APIs to enable high-performing, low-latency video interpretation solutions, and their integrations (we plug video remote interpreter capabilities into Telehealth). If you join us, you’ll be one of the first QA engineers that play a crucial role in shaping the quality of the products we offer and make a big difference in the industry.

CLI is looking for a detail-oriented QA Tester to assess software quality through manual and/or automated testing. In this role, you will be responsible for reporting and finding defects, conducting regression testing, and performing post-implementation and post-release testing.

Responsibilities

• Create and execute (manual or automated) test plans and analyze results to ensure the application operates and performs as per requirements
• Collaborate with development and product teams during the product design phase to assist with requirement review and design test plans and test cases.
• As a member of the scrum team, participate in stand-up meetings, project status meetings as well as bug report meetings, and reviews
• Design and execute API tests using SoapUI/Postman
• Performs usability testing of the product
• Create detailed defect tickets for issues submitted by end users.
• Participate in calls with end users when applicable to troubleshoot bugs
• Thoroughly test and validate features, enhancements, and bug fixes and report results on associated tickets.
• Work closely with developers by providing them feedback on what needs improvement to produce high-quality software and meet customer expectations.
• Conduct post-implementation / post-release testing
• Perform tasks to support our end users
• e.g., Onboarding new customers

Requirements and Skills

• A bachelor’s degree in computer science/software engineering or equivalent experience
• Excellent knowledge of software development lifecycle, testing methodologies, and testing tools
• Experienced in developing test plans, building tools, and test frameworks
• Automation/coding experience in Selenium, Python, Swift, or similar languages
• Proven capabilities in end-to-end software product testing, involving deep collaboration with engineering and design
• Passionate about the customer experience and delivering software products that inspire, surprise, and delight
• Able to apply creativity and analytical thinking to all kinds of problems to aid test case creation and execution
• Ability to document and troubleshoot errors
• Ability to review and analyze system specifications and apply them to ongoing development work
• Proven experience as a Quality Assurance Tester or similar role
• Excellent communication skills
• Experience/knowledge of the interpretation industry is preferred
• Familiarity with Agile Methodology is a plus
• Customer support experience is a plus