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Singapore

Certis Hiring For Customer Care & Programme Support at Singapore Full Time

Customer Care & Programme Support

Certis–Singapore

31 minutes ago, from Certis Group

Job Duties:

  • Ensure quality and adherence to SOPs for case escalation and case management
  • Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
  • Assist in training and upskilling of Customer Care agents provisioned
  • Measure and monitor customer satisfaction for escalated cases
  • Coordination of regular meeting with stakeholders
  • Assist to investigated and monitor status of key cases to ensure customer satisfaction.
  • Engage with internal stakeholders on review of programme improvements for better customer experience
  • Assist to monitor inventory level at Customer Care Centre
  • Provide logistics support for the customer care area

Job Requirements:

  • Good excel skills
  • Customer care work experience

Interested applicants, please submit your resume in word or PDF.

Thank you

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Job Overview

  • Date Posted:
  • Location:
  • Job Title: Certis Hiring For Customer Care & Programme Support at Singapore
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