Job Summary:
The Customer Service Specialist is responsible for handling all data entry, track and tracing loads, imaging, and service oversight. Frequently solves problems through research of multiple alternatives.
Essential Functions:
Department:
Operations
FLSA Classification:
Nonexempt
Revision Date:
10/04/2021
Knowledge, Experience and Key Competencies:
· B.A or equivalent experience preferred. Will accept any reasonable combination of education, training, and experience.
· 0-3 years’ experience in a fast-paced customer service environment
· Experience in the transportation industry is a plus
· Experience navigating transportation management systems is a plus
· Strong negotiating, problem solving skills
· Excellent verbal and written communication skills
· Ability to work independently and/or in a team environment
· Excellent time management, organizational, and multi-tasking skills
· Customer service approach with a sense of urgency
· Ability to work in a face paced work environment with rapidly changing priorities
· A positive, motivated, can-do attitude to excel beyond expectations
· Working knowledge of MS Office Suite and understanding of various computer programs
PHYSICAL REQUIREMENTS:
· Prolonged periods sitting at a desk and working on a computer
· Must be able to lift up to 15 pounds at times
Job Type: Full-time
Benefits:
Schedule:
Work Location: Remote
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