ChartSpan Hiring for Remote Contact Center Patient Care Coordinator at Remote Full Time

Class starts 9/12!

Great Hours. Meaningful Work. Healthcare Career.

Are you interested in the healthcare field? Do you have a burning desire to help others? Are you known for going above and beyond to help customers or people in your professional and personal life?

We’ve been looking for you.

ChartSpan is revolutionizing the world of chronic care management and we want you to be a vital part of our team as a Patient Care Coordinator. You will earn your certification as a Health Coach during your training(so no license or experience is necessary beforehand).

A Patient Care Coordinator at ChartSpan works in conjunction with the patient’s care team to facilitate and address existing and new chronic health issues by engaging the patient and their caregivers. We provide an essential service which helps providers stay in touch with and meet their patients’ healthcare needs in-between office visits. Your role is to support and assist patients in obtaining the resources they need to improve upon their health, happiness, and longevity. Patient Care Coordinators are patient advocates that form ongoing, collaborative relationships with patients to help improve their lifestyles for the better.

From the comfort of your own home you will spend a majority of your time speaking with and relating to patients telephonically to garner a more comprehensive understanding of their needs and concerns, work with patients so they can achieve their healthcare goals, update their medical records, request specialist referrals, assist with medication adherence, schedule future appointments, and so much more.

You will have the opportunity to contact and help hundreds of patients while making a huge impact in the world and healthcare industry.

What does it take to be successful as a Patient Care Coordinator at ChartSpan?

• Demonstrate sensitivity and empathy towards chronically ill patients
• Wow and delight the patient with excellent service and care, treating patients as if they were a member of your own family
• Have a general understanding of how contact centers work

Why will you love working at ChartSpan?

• You will gain incredible knowledge about the healthcare field
• We are fully remote, train, work and do it all in your own home
• You are not an employee, you are family
• Our company culture is second to none. We keep our employees engaged with frequent games, events, and prizes!

We offer excellent benefits!

What we are looking for in a candidate:

• A passion for helping others
• Excellent verbal communication skills
• A desire to learn and a positive attitude
• Previous experience in customer service or call center environment
• An interest to break into the healthcare field
• Competency in typing and data entry
• Ability to work 40 hours in a week

You must successfully pass a background check.

We aspire to build a company we are proud of. We live by a committed compass that defines our professional values and expectations. How we treat our patients and each other is the foundation of our company.

Patients: We always do what is best for the patient, no matter what.

Employees: We demand honesty and candor in each other. Doing things, the right way, defines our mission.

Diversity

Patients: We provide care that respects diversity in our patient population. We identify and address cultural factors that can affect the health and healthcare of our patients.

Employees: Our diversity is our power. We leverage our differences to make our company great. We courageously confront any obstacles that impede our ability to embrace authenticity and provide an equitable workplace.

Culture

Patients: Our earnest focus is to delight patients. We treat each patient with compassion and kindness. We are empathetic towards the patients we serve. We build genuine relationships with the patients we care for.

Employees: We treat each other with kindness and humility while holding each other accountable to our values and commitments. We are deliberate in creating positive energy that makes our work culture fun and rewarding.

Resiliency

Patients: We endeavor to be the best patient-centered healthcare company in the world. We recognize the journey our patients face is hard and full of adversity. We take pride in helping patients overcome their obstacles and challenges.

Employees: We overcome through collaboration, trust in one another, and hard work. We are not afraid of failure. We embrace change and applaud innovation. We are resilient in all things.

Job Type: Full-time

Pay: $14.00 – $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote