Child Development Inc. Hiring for Receptionist at San Jose, CA Full Time

POSITION TITLE: Receptionist

POSITION STATUS: Full-Time Non-Exempt

Child Development Inc.’s mission is to improve the quality of life for children and their families, providing them the opportunity to build a better future. Our Choices for Children (CFC) program help low-income families in Santa Clara County gain access to subsidized childcare and other community of support services while they work, look for employment, or improve their education.

Job Summary: The Receptionist reports to the Office Manager. The Receptionist provides general office support with a variety of clerical/administrative activities and tasks. The Receptionist is responsible for answering incoming calls, directing calls to appropriate persons, mail, and supply distribution as well as additional clerical duties as needed. They are also responsible for promoting Child Development Inc. / Choices for Children’s mission and values.

Responsibilities:

• Greet and direct visitors (including families with children) and applicants to the company when they arrive in the office.
• Answer the telephone and direct the caller to the appropriate person.
• Provide basic information to families or potential clients, such as an address, directions, CFC website, or phone numbers.
• Interview families to determine their needs for childcare services and place the family on the CFC waiting list as needed.
• Manage and maintain the Choices for Children waiting list.
• Receive, sort, and forward incoming mail.
• Identify monthly provider attendance sheets for the Choices for Children family counselors.
• Provide administrative support such as maintaining staff scheduling lists, and other information.
• Perform clerical duties such as photocopying, mailing, filing, and collating.
• Coordinate and support meeting room scheduling and maintenance.
• May support with meeting preparation and materials.

Accountabilities:

• Displays a strong customer service mindset in actions and communication.
• Ability to understand timelines and adhere to deadlines.
• Professionalism in representing the organization in dealing with families and/or providers.
• Able to communicate and present oral and written information in a concise manner, both in English and Spanish.
• Ability to remain calm, supportive, respectful, and positive.

Qualifications, Knowledge, and Skills:

• High school diploma or equivalent (GED) required
• Minimum 1-2 years’ experience in administrative, receptionist or office experience.
• Solid computer and data entry skills.
• Strong customer orientation and excellent communication skills.
• Basic knowledge of organization and business practices.
• Good phone etiquette.
• Ability to problem solve, meet deadlines, and follow through.
• Ability to maintain sensitivity when interacting with a culturally diverse population of care providers, staff, and program administration.
• Is open and responds to feedback.
• Proficiency in English and Spanish required.

Job Type: Full-time

Pay: $25.00 – $33.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• San Jose, CA 95119: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location