Children’s Integrated Center for Success Hiring for Patient Engagement Specialist at Remote Full Time

Energize your career with one of Healthcare’s most cutting edge and fast growing companies. If you dream of a great career with an exceptional and exciting company – where you can make an impact and help people, start here. We dream of giving you the opportunity to be on the front lines of our expansion by engaging our new patients and leading them to the help they need. CICS is rapidly expanding from a regional to national resource via virtual care, improving our service levels and helping people lead healthier lives.

We are currently looking for a New Patient Engagement Specialist to join our team.

Primary Job Duties Include:

• Schedule and confirm patient appointments.

• Monitoring and scheduling patients medication appointments.

• Coordinating with and supporting the medical providers, communicating between patients and providers.

• Compile medical records and reports.

• Answer telephones, answer questions and direct calls to appropriate staff.

• Receive and route messages or documents, such as laboratory results, to appropriate staff.

• Operate office equipment, such as voice mail messaging systems, google suite, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

• Transmit correspondence or medical records by mail, e-mail, or fax.

• Perform various clerical or administrative functions, such as collecting copays and validate insurance coverage.

Education and Experience

• Some College Courses or an Associates degree required.

• Bachelor degree preferred.

• Experience in a medical office required.

• Experience in mental health preferred.

Core Competencies:

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.

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  Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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  Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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  Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

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  Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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  Reading Comprehension- Understanding written sentences and paragraphs in work related documents.

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  Communication- Communicating effectively verbally or in writing as appropriate for the needs of the audience.

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  Entrepreneurial- Ability to work in an entrepreneurial environment with minimal supervision

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  Achievement mindset- ability to consistently hit sales targets. Successfully meet and/or exceed engagement monthly targets

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  Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow

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  Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

Social Skills

• Coordination- Adjusting actions in relation to others’ actions.

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  Instructing- Teaching others how to do something.

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  Negotiation- Bringing others together and trying to reconcile differences.

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  Persuasion- Persuading others to change their minds or behavior.

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  Service Orientation- Actively looking for ways to help people.

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  Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.

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  Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas

Systems Skills

• Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

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  Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate ones.

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  Systems Analysis- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

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  Systems Evaluation- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

• Leverage reporting and dashboards to prioritize telephonic outreach to members