Christchurch City Council Looking for Customer Experience Team Leader at Christchurch, Canterbury, New Zealand Full Time

Are you a great fit to join our supportive team of fun-loving good sorts? He īnoi tēnei ki a koe ki te tono i tētahi tūnga ki te Kaunihera o Ōtautahi: This is an invitation to you to apply for a position at CCC.

About the role | Ko te mahi nei

The Customer Experience Team Leader is responsible for leading the delivery of world-class service and engaging customer experience by ensuring service standards and operating procedures are in place and followed, fostering team confidence and a can-do attitude.

This Also Includes

• Understanding customer needs to assist in the development and implementation of the customer journey end-to-end processes and initiatives that increase participation, increase revenue and lower operating costs.
• Contributing to day-to-day centre leadership and managing site specific health and safety or emergency situations and escalated customer interactions.
• Supporting the Manager Customer Experience Centres to achieve customer satisfaction and service standard Key Performance Indicators that encourages ongoing member participation and growth.
• Fostering a strong sense of community and connection within the facility, creating a supportive space where both kaimahi and customers feel a sense of belonging, familiarity, and motivation to stay engaged.
• Developing the capability of Customer Experience staff through ongoing upskilling, mentoring, and training.
• Being a champion of our membership software system and standard operating procedures
• Stay on top of stock management—think ordering, stocktakes, and keeping shelves full.

About you | Ko Koe Tēnei

To Be Successful In This Role You Will Have

• A qualification in business, hospitality or the recreation industry (min National Certificate Level 4)
• A genuine passion for service excellence and continuous improvement
• Proven experience working in a high-volume, high-pressure customer service environment
• Demonstrated ability to lead, inspire, and influence a team to deliver exceptional or world-class service
• Strong relationship building skills, with excellent attention to detail, organisation, and time management.
• You will need to collaborate effectively within the team and foster a culture of unity across the facility. This will be crucial in ensuring the facility operates efficiently.
• Experience in budget monitoring with proficiency in Microsoft Office applications.

Parakiore Recreation And Sports Centre

E kā mauka whakahī e tū nei, e kā awa kōpikopiko e rere nei i te nuku o te whenua, nei rā te reo maioha ki a koutou katoa. Nau mai, tauti mai ki te whare o Parakiore; The name Parakiore has been gifted by Te Ngāi Tūāhuriri Rūnanga and fits perfectly as the name of the Christchurch City Council’s newest facility, the Parakiore Recreation and Sports Centre. Parakiore was a Ngāi Tūāhuriri hero renowned for his resilience, determination and agility.

Additional Information | Ko ētahi atu kōrero:

• Hours of work: Monday to Friday, with some weekend work required as needed.
• Position: Full-time, permanent.
• Salary: The salary range for this position is $81,227 – $90,252 per annum, based on a 40-hour work week. Starting salaries will be based on the knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles.
• Location: This role will be based at Parakiore Recreation and Sports Centre, 50 St Asaph Street. However, during the establishment phase, you will work from Te Hononga Civic Offices, 53 Hereford Street, and across our network of facilities.
• To view the position description, click here – Customer Experience Team Leader – Position Description

Feeling excited and ready to make your move? We can’t wait to hear from you, so apply today. Join us and you’ll be gaining plenty of opportunity with a great team, who love what they do and where they do it.

This recruitment may result in consequential vacancies, and we encourage you to apply for consideration.