Christchurch City Council Looking for Customer Services Representatives at Christchurch, Canterbury, New Zealand Full Time

We are the Citizen & Customer Services unit and we’re here to make the customer experience a great one.  We’re one of the first councils in New Zealand to provide the ability for citizens to manage a service request without having to call or see Council staff in person.  We give customers the ability to deal with us the way that they want to; their way, any time – online, email, phone or face-to-face at one of our 12 Service Hubs.

About the role | Ko te mahi nei

• Be the first point of contact for the Council
• Respond to customer queries via phone, email, and in person
• Support the community with a wide variety of queries including rates bill queries, booking swimming lessons and arranging contractors to remove graffiti

About you | Ko Koe Tēnei

• Have a Customer Service background within a large or complex organisation
• Have experience with multiple technology platforms
• Be customer-focused, able to think on their feet, have a positive attitude, and the ability to stay calm under pressure
• Have good attention to detail and the ability to multi-task

What’s in it for you? He aha ngā hua ki a koe?

• A competitive salary
• On-going training and development
• Fun, supportive environment
• The chance to join the CRM Contact Centre Industry Award for Public Services winning team for 5 years running

What are you waiting for?  Join us!

To view the position description, please click on the link at the foot of the page

Additional Information | Ko ētahi atu kōrero:

We are expecting interviews to take place the week of November 25th 2024

It is proposed successful candidates will start January 27th 2025

• As part of the recruitment process, you may be invited to an assessment centre. If we move forward with this step, candidates will be notified in advance.
• Salary range: *** $58,757 – $69,638 per annum

Hours Of Work

• Full-time, permanent positions (5 x 8 hour days)

Our Customer Service Representatives operate on a rotating shift roster with the earliest start time being 5.00am and the latest finish time being 10.30pm. Some evening and weekend work is expected, although the majority of shifts will fall during normal business hours.

Location: Initially roles will be based at Te Hononga Civic Offices, 53 Hereford Street, however after training is complete shifts may be based at any Christchurch City Council service hubs or facilities.

Working For The Christchurch City Council Allows You To Contribute Directly To The Community And Make a Positive Impact On The Lives Of Residents And Visitors. You Will Also Benefit From

• Access to training programmes, workshops, and development opportunities
• Flexible working arrangements – WFH, option to purchase extra leave.
• Collaboration – exposure to wider areas of the organisation
• Benefits – a variety of benefits for Council staff from health schemes to retail discounts.

Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one’s skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.

Feel like you don’t meet every single requirement of the job description?

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification. At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.