Christensen, Inc. Hiring for Dispatcher at Seattle, WA Full Time

Christensen Dispatchers are responsible for routing internal and external customer deliveries while validating driver work flow, delivery windows, and cost structures. All activities are done in accordance with DOT hours of service regulations, and in compliance with efficiency standards and safety regulations.

Significant Activities and Deliverables:

• Maintain fuel inventory for all company-owned Ameristar fuel locations and provide backup for the Account Managers keep-fill sites
• Take customer orders, ensuring excellent customer service is maintained when the Account Managers are unavailable
• Understand and manage allocation distribution and requests
• Follow daily market changes to capture the best price
• Monitor the Keep Truckin system in order to track trucks and hours of service
• Plan the logistics to meet the scheduled maintenance on trucks and trailers
• Utilize independent judgment to assign drivers to trucks and routes to maximize operational efficiency, customer satisfaction, and overall profitability, all while adhering to safety requirements
• Exercise discretion while managing schedule changes due to driver absences, business changes, and/or vehicle maintenance
• Adjust assignments and routes as needed, communicating changes to appropriate stakeholders
• Report any service failures to the Logistics Manager with an incident report and send communication to the Stakeholders affected
• Serve as primary point of contact for drivers and troubleshoot concerns
• Manage and escalate onsite emergencies reported by drivers to the appropriate parties in compliance with company, environmental, health, safety and security guidelines
• Log and report emergency delivery details
• Review and analyze previous day deliveries to all customers to ensure routes were adhered to and efficiency levels were met or exceeded
• Remain flexible to schedule needs, including covering extra shifts when other team members are out on vacation or sick
• Facilitate on-call shifts when scheduled and maintain driver routes accurately
• Collaborate with the Account Managers to accomplish the Wholesale Fuel Customer Value Proposition
• Collaborate with the Account Managers to increase transaction level profitability
• Participate in frequent 1:1s with the Logistics Manager
• Participate in Team Huddles in an engaging fashion understanding KPIs and scorecard performance
• Complete a Performance Planner that supports the Common Carrier Business Units annual goals
• Other duties as assigned

Leadership and Team Reach:

This position requires coordination with many Christensen team members, as well as out side parties such as customers, vendors and suppliers. While this position does not directly manage others, Dispatchers are expected to lead by example, and consistently deliver a high level of customer service to internal and external customers.

Work Environment & Physical Demands:

• Prolonged periods sitting at a desk and working on a computer.
• Involves sitting, standing, walking, reading, decision making, reaching above shoulder level, occasional lifting and carrying up to 40 pounds
• Requires the ability to communicate clearly and effectively both in person, in writing, and by telephone and email.

Company Offered Benefits:

As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:

• Health Insurance Benefits:
  • Medical, Dental, Vision, plus Ancillary Plans.
  • Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
  • Company provided long term disability and up to $50,000 of life insurance.

• 401(k) plan with a generous company contribution.
• Paid time off in addition to 7 company paid holidays.
• Parental Leave Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Employee Referral Bonus Program.