Chromalloy Looking for Customer Solutions Specialist at Carson City, NV Full Time

Chromalloy is a global supplier of advanced repairs and services for gas turbines used in aviation and land-based applications and repairs. The company refurbishes and manufactures engine components and designs and manufactures FAA-approved replacement parts for aircraft engines that are certified to meet or exceed the performance, reliability and durability specifications of original equipment manufacturer parts. In support of land-based vehicles, Chromalloy employs identical engineering disciplines used to produce its FAA-certified parts. Chromalloy serves commercial, military and industrial turbine engine operators worldwide.

Chromalloy is a subsidiary of Sequa Corporation. Sequa Corporation is a diversified industrial company with operations in the aerospace, metal coatings and automotive industries. Sequa is a Carlyle Group company. For additional information, visit www.sequa.com.

If you have exceptional Customer Solutions skills and want to join a world class Customer Solutions team, look no further!

POSITION SUMMARY: Responsible for providing exceptional customer solutions support to both external and internal customers while effectively working with a cross-functional leadership/supervisory team.

PRIMARY DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties and responsibilities regularly performed for this position are:

• Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including, producing routine Customer Status Report, frequent communication.
• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternative within the time limit; follow up with all stake holders to ensure resolution.
• Engage external customers and account related issues and establish positive rapport with customers through routine communication cadence.
• Document and maintain data integrity of sales records, customer records, etc.
• Support and conform to all organization’s compliance requirements, e.g., export controls, business ethics, etc.
• Work with production / procurement / planning / quality to meet project delivery requirements
• Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed to include being the “Voice of the Customer” internally. Responsible for taking lead roles in handling/researching difficult issues and problems in day-to-day customer inquiries
• Identify process and procedure improvements necessary to increase efficiencies and the customer experience.
• With a positive attitude, demonstrate the ability to effectively participate in a team environment that promotes the company’s goals and objectives.
• Embrace/implement continuous improvement and lean principles in all activities.
• Ensure compliance with Quality Control Manual (QCM)
• Work safely following all Company health, safety and environmental policies while performing job duties
• Demonstrate high ethical standards and integrity set forth in Corporate Code of Ethical Standards
• Regular and reliable attendance

EDUCATION AND WORK EXPERIENCE:

The specific EDUCATION and/or EXPERIENCE requirements of this position are:

• Able to read/write in English
• Bachelor’s / Associates Degree Preferred and 2 year experience in customer service or equivalent
• Gas Turbine Experience preferred

The specific SKILLS and KNOWLEDGE required for this position are:

• High degree of professionalism with a focus on customer care
• Advanced computer skills to include Microsoft Office
• High attention to detail with excellent organizational skills
• Problem-solving abilities
• Ability to improve and develop new business processes
• Excellent communication skills, both written and oral
• Ability to work effectively individually or as part of a team
• Positive Attitude

Additional Information

Chromalloy offers challenging assignments, great teams, development and training, and exciting opportunities to enhance your skills, abilities and knowledge.

Chromalloy maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. Please note that depending on the specific position, you may be required to pass additional medical tests, background checks, and/or other requirements.

Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Sexual harassment, or any other kind of harassment, will not be tolerated. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

If you are a qualified individual with a disability, or a disabled veteran and need a reasonable accommodation to use or access our online system, or need to apply in an alternate way, please contact the Human Resources department at the individual business unit or annex. The telephone number for a specific business unit or annex can be found at Chromalloy locations.