Citizens Bank Hiring for Windows and SCCM Endpoint Engineer at Riverside, Rhode Island Full Time

Description

The Colleague Technology Services Desktop Engineering performs a critical role in defining and implementing the end user delivery strategy. This role within the Colleague Technology Services department offers the opportunity to participate in the evolution of end user computing technology across the enterprise. Collaborates and build of detailed infrastructure solutions/repeatable patterns (build-kits) for non-production and production environments; transitioning knowledge to infrastructure operations; and lead level 3 support.

The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, implementing and maintaining a standard end user delivery model. The Colleague Technology Desktop Engineering applies this expertise across all aspects of the end user service design framework to deliver a superior colleague experience which is scalable, sustainable and supportable.

Technology Scope of Position

• Technologies may include end user compute, collaboration & productivity, and directory services. The focus of this role is operating systems, image, device management, group policies, browsers, printers and administrative scripting.

• Solid knowledge of the following product space including Windows platform, SCCM, WSUS, MDT/OSD, PowerShell/VBScript, Intune, O365, M365, MacOS, iOS, Android, Citrix, XenApp/Desktop, Jamf

Qualifications

Primary Responsibilities

• Build and maintain Windows build automation

• Develop and maintain Windows 10 as a Service

• Develop automate tools for information gathering and configuration changes to the desktop environment

• Provide guidance and recommendation for user and machine group policies

• Maintain distribution points across all sites including vendor sites when necessary

• Work closely with Application teams to test and approve new software being added to the builds

• Work with Sr. Engineer to yearly review of Hardware standards and provide recommendation based on new models

• Collaborate with the Colleague Technology architecture, engineering and risk and service design teams to ensure desired outcomes are met in the context of the overall business and technology strategic vision.

• Collaborate with Program Management to report project status and when necessary escalate issues and risks.

• Closely partner with peers to ensure colleague experience and service design best practices are delivered across the plan/build/run/refresh/retire lifecycle.

• Troubleshoot complex application issues within the end user environment

• Ability to occasionally work or assign work during nights/weekends during critical incidents or major project implementations

• Provide input and/or direct teammates handling critical incidents, outages and root cause analysis.

• Maintain currency in end user market trends and participate in industry workgroups as needed.

• 5 to 10 years of experience in the compute platform discipline include participation on migrations, package deployment, group policies, and all aspects of compute management

• Knowledge all aspects of application and workstation management using MECM (SCCM)

• Proficiency with Microsoft deployment tools OSD/MDT

• Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management

• Process oriented and can document work processes and workflows

• Familiar creating images for the virtual desktops Citrix, VM Horizon, and others

• Able to succeed and integrate into a fast paced environment

• Knowledge on building and configuring MECM (SCCM), building task sequences and deployments

• Proficiency knowledge on encryption tools and its management MBAM, Checkpoint, Sophos

• Knowledge of remote desktop tools Bomgar

• Knowledge Microsoft support tools such as DNS, storage and networking

• Solid knowledge of implementing Windows 10 and Windows as a Service

• Basic code skills in one of the following languages PowerShell/VBScript/Python

• Able to speak and write English at a professional and technically proficient level including understanding of good documentation practices

• Basic knowledge of Agile ceremonies and experience working on an environment where Agile practices were implemented

• Applicable certifications in end user technology may include Microsoft, Apple, and Citrix. Associates degree in IT or a STEM discipline. 10+ years of computer systems experience

• Experience working on high regulated environment, financial, banking, healthcare is a plus

  Education, Certifications and/or Other Professional Credentials:

• Bachelor’s degree in engineering, IT, or related discipline

• Certification is a plus but not required

  Hours and Work Schedule

  Hours per Week: 40

  Work Schedule: Monday – Friday

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Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.