Citizens Hiring for Mortgage Default Operations Senior Professional at Montgomery, Alabama Full Time

Description

Are you enthusiastic about helping customers who are experiencing financial hardship? Do you enjoy problem solving and driving meaningful change? Are you looking for the autonomy and support to improve operational effectiveness and company financial performance? Do you want a role that offers you the chance to drive significant improvements to the bottom line while also delivering for customers? If so, consider joining Citizens Bank’s Home Mortgage Consumer Solutions Delivery team and help our Assist Me with Options agile workstream.

As the Mortgage Default Ops Sr Professional on the Assist Me with Options agile pod, you will assist the Experience Owner with the build out of operational efficiency, incorporate automation and workflow in mortgage default processes, integrate new tools and vendors to achieve operational goals and improve customer facing processes and touch points for mortgages. You will work with agile development methodologies – applying corresponding tools and techniques – to facilitate innovation and execution. You will closely with the agile team and assist with the agile production, using your product and technical experience to deliver faster, and better, for our customers, colleagues, and business needs.

Your role will be to manage all facets of assist me with options work stream. This includes daily priorities, financials, and developing technical, and process, operational and reporting requirements. The position requires you manage myriad development requests and engage multiple stakeholders to drive out requirements through relationships. Liaising with business partners in risk, legal & compliance, and operations is an integral part of the role. Through engagement with business partners and a deep understanding of the mortgage default operations the Mortgage Default Ops Sr Professional is responsible for coordinating, project managing and planning across several functions tied to all areas of Mortgage Default, (e.g. Collections, Loss Mitigation, Bankruptcy, Property Preservation, Foreclosure, REO, etc.).

Primary duties/responsibilities:

To be a successful Mortgage Default Ops Sr. Professional, you will also:

• Be a Hands-On Problem Solver and Critical Thinker. Must be ready and able to roll up sleeves and contribute to driving the vision

• Expertise in working in an Agile environment

• Need expertise in Mortgage Default Operations and solid understanding of solutions to assist customers who are experiencing financial hardship

• Manage and prioritize work backlog and resource pool

• Execute and help design sprint focus and plans

• Assist with managing expenses and resource needs

• Work closely technology, digital, customer experience and collections operation team to effectively solicit requirements.

• Strong background and experience in with creating ways to optimize loss performance and streamline operations.

• Exceptional organization and project management skills and the ability to work with various internal stakeholders under tight deadlines

• Strong presentation, influencing and negotiation skills coupled with advanced MS Office skills

• Exceptional communication skills both written and oral

• Ability to connect and effectively communicate with people of all levels and functions

• Excellent leader – able to motivate and develop high-performing individuals

• Able to thrive and prioritize in a constantly changing environment

• Define, develop, and direct the implementation of product roadmaps and capabilities

• Support an agile mindset across product teams to drive the transition to a product-based organization focused on maximizing the value of the customer experience

• Cultivate an environment of continuous innovation that improves products and customer experiences

• Create, prioritize, and refine the backlog to deliver the most valuable work first, while ensuring technical integrity of all features or components

• Communicate with business partners, stakeholders, pod members and Neighborhood Leaders to ensure product delivers the agreed upon standards for quality and scope

Qualifications

• Bachelor’s degree

• 7+ years of experience in mortgage default operational processes and technologies

• Proven experience with:

• Providing effective technical solutions to functional challenges

• Applying current procedures and technologies to resolve business issues

• Building your knowledge-base and staying current on technical and procedural job components

• Researching the target market to identify how product and services are sold and delivered, identifying linkages across the business and enterprise

• Leveraging data to make business decisions and measure team progress/effectiveness

• Supervising the advanced use of requirements analysis tools and services, including prototyping and use-cases

• Producing detailed functional and information requirements models and documentation

• Training others on requirements walkthroughs and quality reviews

  Preferred Qualifications

• Master’s degree

• Knowledge of Agile approaches (e.g., Scrum, Kanban, Crystal, FDD)

• Experience in financial services

• Experience establishing risk-based controls within a highly regulated environment

  Hours and Work Schedule:

• Hours per Week: 40hrs

• Work Schedule: 8am – 5pm, Monday – Friday

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.