City of Edmonton Hiring For Community Service Operator at Edmonton, AB Full Time

If you are customer-service-oriented and have a passion for serving the community, put yourself in the driver’s seat of a rewarding and challenging career with Edmonton Transit Service!

A Community Service Operator’s success is measured by their ability to provide service in a respectful, inclusive and service-minded style. With a focus on the City of Edmonton’s Cultural Commitments Safe, Helpful, Accountable, Integrated and Excellent, the Operator will:

• Communicate respectfully and inclusively with diverse community members
• Navigate a variety of challenging and complex customer interactions respectfully while ensuring the safety of the passengers at all times
• Safely operate a 24 passenger bus, in high-density rush hour traffic, in all weather conditions
• Follow defensive driving guidelines, local traffic laws and ETS regulations and standards
• Follow maps to meet timed schedules while transporting passengers on predetermined routes
• Monitor fares and provide transit information
• Check the bus for operational readiness before entering into service
• Perform scheduled daily assigned work that includes a variety of shifts, including split shifts, evenings, weekends and holidays
• Contribute to Edmonton Transit Service’s professional image by demonstrating responsible and ethical behaviour in all activities

Visit the ETS Jobs & Careers page to hear from our team members about their rewarding career with Edmonton Transit Service!

• Grade 11 or an equivalent combination of training and experience
• License requirements:
  • Valid Alberta Class 4 driver’s license or provincial equivalent
  • Applicants must have held a valid license for the last five (5) consecutive years
• Driver’s Abstract Requirements:
  • MUST provide a minimum 5-year Driver’s Abstract meeting the following criteria :
    • No more than three (3) demerits (or equivalent) and no more than one (1) moving violation within the last five years
    • No past or pending license suspensions nor Criminal Code suspensions or convictions within five the last years
    • Non-driving related suspensions of registry services, if indicated, must show a reinstatement date
  • Demerits reduced by attending a defensive driver training course will not be accepted
  • A 5-year driver’s abstract must be obtained within 14 days of the Driving Assessment appointment
• Demonstrated ability to communicate inclusively and respectfully with diverse members of the public
• Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style
• Demonstrated experience dealing with the public in a position that requires excellent interpersonal, problem-solving, conflict resolution and independent decision-making skills
• Ability to understand, speak and write English to comprehend Edmonton Transit policies, effectively communicate with the travelling public and report on incidents involving safety and/or service
• Ability to exercise initiative and judgment in a variety of traffic and emergency situations
• Knowledge of City of Edmonton geography (landmarks, street grid system) and strong map reading skills with the ability to adapt quickly to frequently changing schedules
• Knowledge of local/provincial traffic laws and regulations
• Basic computer skills to engage with on-board navigation
• Ability to meet the physical demands of the position, which may include walking, squatting, lifting and twisting to safely operate a bus, its controls and provide passengers with assistance
• For the candidates successful at the interview stage, hire is dependent on the following:
  • Police Information Check including a Vulnerable Sector check satisfactory to the City of Edmonton
  • Pre-employment medical examination and a Functional Abilities Assessment Evaluation (F.A.R.E.) satisfactory to the City of Edmonton
  • Provide Q endorsement/air brakes certification PRIOR to the start of training
• Selected applicants must pass all applicable assessments and testing
• Successful applicants must be willing to work a variety of shifts; including split shifts, evenings, weekends and holidays

ASSETS:

• Minimum of one (1) year of customer service experience that includes experience dealing with the public (face-to-face/over the phone)
• Experience transporting customers and courteously responding to their needs
• Ability to communicate in a second language

DOCUMENT SUBMISSION:
When completing the online application, interested applicants MUST attach the following documents (pdf or word format) :

• Current Resume (Indicating education and past work experience)
• Copy of Driver’s License*
• Proof of education* – If you have credentials outside of Canada, you must obtain a Canadian equivalency. Proof of education must be provided at the time of the interview.

• This information is being collected pursuant to section 33(c) of FOIP for the purpose of evaluating you for this Operator position. If you have any questions regarding collecting and using this information, please contact our Employment Office at [email protected].

NOTE:

• While Edmonton Transit values all applications received, only completed applications will be reviewed
• Visit Hiring Process page to review the detailed information regarding the hiring process
• Due to the comprehensive hiring process and high volume of applications, email is the primary means of communication. It is expected that candidates check their emails (including junk/spam folders) daily throughout the hiring process
• For any inquiries related to the hiring process for this position, please contact us at [email protected]

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected].

COVID-19 Notice: The City of Edmonton has implemented a COVID 19-Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. You will be asked to provide proof of vaccination or request an exemption on the basis of a protected legal ground.

For more information, please refer to our COVID-19 Vaccination Policy (bit.ly/3lKwb6j) and COVID-19 Vaccination Procedure (bit.ly/39BICMt).

Up to 10 permanent, full-time positions

Hours of Work: Shift work (straight or split shifts), any time of the day, any 5 days of the week
First-year: guaranteed minimum of 67.5 hours bi-weekly; thereafter: guaranteed minimum of 74 hours biweekly

Salary (Training Rate): $23.388 (Hourly)
Salary (Post Training Rate): $25.985 – $28.873 (Hourly); $45,782.010 – $56,518.900 (Annually)

Talent Acquisition Consultant: AO/MZ