City of Lewisville, TX Hiring for Police Records Clerk Job at Lewisville, TX Full Time

Under the direction of the Police Records & Evidence Coordinator , performs clerical and technical duties related to the processing, maintenance, and retention of police records; engage in public contact both in person and by telephone. This position operates in a fast-paced environment involving multiple duties that may change daily. Responsible for handling sensitive information and multiple tasks at the same time, paying particular attention to detail and accuracy while maintaining professionalism and courtesy. This position requires a high level of integrity, sound judgment, quick decision-making, and ability to multi-task.

• Assists citizens in-person or by telephone, email, or fax to submit or retrieve various types of requests including but not limited to arrest, offense, incident reports, accident reports, forms and citations, open records requests, warrants, affidavits and protective orders.
• Answers non-emergency and general inquiry calls from citizens and transfers to appropriate personnel.
• Enters records and scans reports into an electronic document storage, management, and retrieval programs, creating indexes as appropriate.
• Maintains a cash drawer and collects payment for services such as copies of police reports.
• Compiles deposit for fingerprint and report fees for the department.
• Processes records or validate accuracy of assigned record type, included but not limited to, Arrest, Offense, Juvenile, Accident, Criminal Trespass Warnings, and Citation.
• Processes interagency requests for reports and data, including requests from the District Attorney’s Office, Child Protective Services, Probation and Parole, and other police agencies.
• Reviews offenses, arrests, accidents, and supplements to ensure NIBR standards are met and reports are complete, accurate, and comply with city, state, and national guidelines.
• Processes accident reports submitted to TXDOT.
• Gathers data from files to aid in compiling a variety of reports; make and distribute copies of reports.
• Assists with projects, assignments, and reports under the direction of the coordinator.
• Performs all other related duties as assigned.

Education

High School Diploma or GED required.

Experience

Six months to one year of customer service experience, administrative/clerical experience or related field. One year of experience preferred.

REQUIRED SKILLS & ABILITIES

Knowledge of:

• Knowledge of and ability to follow general office procedures and practices.
• Knowledge of rules and regulations related to public police record maintenance and storage.
• Knowledge of customer service methods and techniques.
• Knowledge of computers and related equipment, hardware and software to maintain multiple databases and spreadsheets.

Ability to:

• Ability to accept responsibility and account for his/her actions.
• Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
• Ability to be punctual and attend work regularly.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ability to perform work accurately and thoroughly.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to operate office equipment such as photocopier and telephone.
• Ability to deal with the public and other City personnel in answering questions and relaying information to appropriate parties.
• Ability to handle a variety of general office and clerical functions/tasks.
• Ability to maintain confidentiality.
• Ability to accurately type documents with excellent grammar and spelling.
• Ability to multi-task and work efficiently with multiple interruptions.
• Ability to act with discretion and maintain confidentiality.

Skills

• Skill in use of computer including Microsoft Office, e-mail and the internet.
• Must have effective oral and written communication skills.
• Skill in entering, retrieving, copying, tracking and storing records, files and reports.
• Skill in resolving customer complaints and concerns.

Preferences

• Experience working in a law enforcement agency/entity setting.
• Experience with NIBRS coding.

• Must submit to and pass a police background check.
• Must pass a polygraph exam.
• Must submit to and pass a pre-employment drug test.
• Must have acceptable credit history.