City of Mesa, AZ Hiring for Real Time Crime Center Operator at Mesa, AZ Full Time

The current vacancy is for a full-time vacancy. However, the eligible list may also be used to fill future part-time, benefited vacancies.

A Real Time Crime Center Operator is a non-sworn position responsible for conducting real time assessments and supporting priority calls for service by gathering and disseminating critical information in real time back to first responders and public safety supervisors who are responsible for the management of public safety emergencies. These emergencies will include events such as in-progress violent crimes and serious traffic accidents. Specific duties include using available real-time video feeds and law enforcement information systems to aid responding officers with updated information as action unfolds, proactively monitoring real-time video feeds to identify and recognize possible crimes in progress and requesting an officer response, evaluating Computer Aided Dispatch (CAD) calls or incoming 911 calls to determine if additional intelligence can be gathered and provided to responding officers, writing supplemental reports, and monitoring police alarm panels. This class performs related duties as required. A Real Time Crime Center Operator works rotating shifts, including weekends and holidays. This class is FLSA nonexempt.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Graduation from high school or GED and two years’ work experience in a law enforcement/public safety environment.

Special Requirements. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass a psychological evaluation. Must successfully pass Terminal Operator Certification (TOC) from the Department of Public Safety within one year of employment.

Substance Abuse Testing. Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.

Preferred/Desirable Qualifications. Some (6 months – 1 year) experience utilizing a computer to enter and retrieve information is preferred.