City of Winnipeg Looking for 911 Call Taker at Winnipeg, MB Full Time

Under the general supervision of the Senior Communications Operator, the Call Taker responds to emergency 9-1-1 and non-emergency calls for assistance and information via the telephone or other mandated communication medium. They provide timely service, being a critical first contact between the public and emergency services; police, fire or medical intervention.

Call Takers assess, prioritize and input critical information into the computer aided dispatch program and transfer calls to appropriate emergency response agencies as required. Call Takers must remain calm, composed and be able to take control of a situation that may be chaotic, heart-wrenching, stressful, and confusing

As a 9-1-1 Call Taker you will:
Promptly respond to emergency and non-emergency calls from the public

Input and prioritize information into the computer aided dispatch program

Transfer calls to appropriate emergency response agency

Other duties as assigned

Your education and qualifications include:
Grade 12 Diploma; G.E.D. Certificate; or equivalent*

Diploma in a French Immersion Program or other language program an asset

Possess basic computer skills, ability to learn and adapt to new technology and/or programs with ease

Demonstrated basic standard level proficiency in Microsoft Word, Excel and Outlook

Demonstrated ability to keyboard accurately, minimum 40 words per minute

Excellent working knowledge of the Computer Aided Dispatch (CAD) program and Record Management System, Niche

Demonstrated working knowledge of Winnipeg Police Service procedures, Communications Centre Standard Operating Guidelines, appropriate legislation, statutes and by-laws

Demonstrated knowledge of City of Winnipeg streets, roads, major routes and common place locations

Be proficient in English, both oral and written, and French if position is bilingual; minimum intermediate level proficiency

Ability to communicate in a second language is an asset

Ability to work independently with minimum supervision

Possess excellent organizational skills, ability to multi-task, and prioritize work

Ability to maintain composure and function under the stress of emergency situations

Possess excellent critical thinking abilities to methodically, strategically, and collaboratively assess situations and make sound decisions

Possess cultural awareness and sensitivity

Excellent interpersonal skills, ability to be assertive and respectful especially when dealing with the public, ability to work effectively in a formal and informal team environment

Ability to maintain confidentiality and protect sensitive information

Ability to engage in self-evaluation with regard to performance and professional growth

Ability to accept constructive feedback regarding work performance

The ability to establish and maintain a positive, respectful, safe and healthy work environment that supports the physical, psychological and social working relationships with staff at all levels in a team environment

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service** at application.

Minimum requirements:
Canadian Citizen or Permanent Resident

Minimum 18 years of age

No involvement in any criminal activity within the last two years (including illegal drugs)

No criminal record for which a Pardon has not been granted

Conditions of employment:
Ability to pass a Level 3 Winnipeg Police Service security check and maintain clearance

Ability to work varied shift hours, days, evening, nights, including weekends and statutory holidays as part of the shift rotation

Ability to perform duties from an alternate location

Ability to successfully complete additional training and remain current with mandatory and refresher training as defined by the Service

Ability to meet and maintain the hearing and vision standards

Ability to pass psychological assessment

Applicants who identify they speak French may be required to undergo a French Language Assessment

Prior to commencement of employment, the successful applicant will be required to provide proof of COVID-19 vaccination by providing a Government of Manitoba issued QR code and photo identification or providing proof of an exemption from the COVID-19 vaccination approved by the Government of Manitoba.

Winnipeg Police Service Competencies:
Composure

Citizen & Customer Focus

Respecting Diversity

Learning on the Fly

Peer Relationships

How to Apply