Clay County Board of Commissioners Hiring for Front Desk Support Agent at Augusta, GA Full Time

Responsibilities: * Manage customer issues from beginning to end, in real time, or through comprehensive and timely follow-up. * Answer inbound customer calls, assist customers accordingly. * Make outbound phone calls to customers to ensure full customer satisfaction. * Consistently conduct professional email and phone correspondence with customers and co-workers. * Process orders free from error. * Update customer records within Sales Pad with current contact information. * Stay current on all Customer Service Procedures. * Review and verify orders processed by co-workers for accuracy. * Problem-solve with co-workers in a professional and productive manner. * Research issues and work with internal resources to resolve customer calls and/or partner with others to resolve escalated issues. * Maintain standards in call quality, efficiency, customer satisfaction and first call resolution. * Respond to customers by identifying and exceeding customer expectations. * Customize customer service approach in order to meet all types of customer communication styles and personalities. * Stay current with order processing. * Provide support with other customer-related issues as needed. Skills: * Quickly establish and build rapport * Active listening skills * Strong customer service skills * Ability to follow a call flow * Exceptional time management * Knowledge of computers and MS-Windows * Ability to navigate multiple screens/programs and multi-task * Professional comportment and demeanor * Ability to follow directions/accept coaching * Ability to manage stress Requirements: * Demonstrated customer service skills * Must be comfortable performing basic math calculations * Attention to detail; ability to multi-task * Excellent organizational skills * Must be able to use various types of office equipment * Self-motivated and upbeat Requirements

Job Type: Full-time

Pay: $18.00 – $28.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Atlanta, GA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location