Comcast Hiring for Device Certification Engineer at Philadelphia, Pennsylvania Full Time

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing all the test plans, test samples, test software/configuration, execute all the regression testing and validate the test partner/OEM test results by executing random test cases, for all the mobile devices and products managed by the Xfinity Mobile team. .This position also requires understanding of software and hardware testing methodologies with special emphasis on wireless telecommunications, mobile devices, working closely with internal and external partners to understand the testing and sample requirements, manage the process of sample distribution, activations, software upgrades/flashing and managing the test samples inventory.

He/she will also manage the test plans by adjusting those based on the changes in the requirements, manage the process around the testing and bug fixing of all the reported bugs.

Job Description

Core Responsibilities

• Develop, document, and revise test plans and procedures and quality standards for software and hardware, focused on wireless products and related accessories

• Manage the cross functional bug reporting and resolution process, ability to SW upgrade the devices using OEM tools.

• Manage the test sample requirements and inventory. Ensure the distributed samples are tracked and upgraded to the latest available firmware level

• Validate OEM and test partners test results by executing the regression test plan and perform other adhoc random testing

• Test and certify MRs (maintenance releases or software updates) and Security MRs by executing the regression plan and the test cases impacted by the MR scope.

• Manage activation and deactivation of the test samples

• Compile test results data, collect logs and write required engineering reports, to report to OEMs and other fix agents.

• Update issues tracking and management tools to ensure all the information is current and properly shared.

• Troubleshoot related issues and test, maintain, and monitor relevant solutions and logs, Field testing if required to reproduce the issue. Must have experience with tools like QXDM, Wireshark etc.

• Monitor customer-reported issues, perform root cause analysis, and develop test methods to improve overall customer satisfaction.

• Deploy new test tools as required.

• Knowledge in JIRA and Confluence.

• Understanding of LTE and 5G RF and Core technologies.

• Familiarity with network emulators

• Must be able to communicate effectively and convincingly with all areas of the company – technical and non-technical – as well as with external parties.

• Collaborate with project stakeholders and internal Development and E2E teams.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team – make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor’s Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.