Community Reinvestment Fund USA Hiring For Loan Servicing Generalist at Minneapolis, MN, United States , United States Full Time

Job Description

Looking for a career with an organization that makes a difference? We have the mission, now we just need YOU!Loan Servicing GeneralistHybrid (in office and remote work)As a Loan Servicing Generalist, you’ll play a critical role in assisting the Loan Servicing Team with administrative tasks related to the Contract Loan Servicing portfolio per established procedures and investor guidelines. You will possess a high level of competencies and characteristics to include time management, organization, the ability handle sudden shifts in assigned tasks, be able to work independently and collaboratively with the Loan Servicing team and other teams within and outside of the organization, possess excellent customer service skills, and the ability to freely assess and solve problems. You will be an integral member of a team committed to the mission, vision and values of CRF.Responsibilities: Customer Service Provide excellent Customer Service to internal and external customer requests received over the phone, email, fax, or in-person following stated Service Level Agreements (SLA) Oversee weekly mail sorting and in-house deposits accurately and timely Manage returned mail following established procedures Print, stuff, and mail loan statements dailyInsurance, Taxes, Escrow Manage the input and tracking of lender paid insurance and property tax information Properly notify customers of Forced Placed home insurance and maintain records of the notifications, adhering to regulatory and compliance Oversee the insurance claim process for borrowers as needed Review and balance the insurance disbursement report monthlyReleases and UCC Generate and review monthly lien release report Prepare proper lien releases/satisfactions, accurately, and within the required guidelines Review UCC report on a monthly basis to determine which should be released and which to be continued Prepare proper lien releases/satisfactions, accurately, and within the required guidelinesSubordinations Review provided information and investor guidelines related to the subordination request Preparer the subordination in a timely manner with strict adherence to the investor subordination policy requirements Organize and manage the subordination workflow using established tools Process subordination fees timely providing distributions to investors as needed Maintain an open line of communication regarding status and tracking with requestor/borrower as requiredCredit Reporting Review and process credit disputes using E-Oscar Submit appropriate files/responses to the Credit BureausRelationship Management Develop and maintain effective working relationships with all internal and external customers and departments. Ensure response times to inquiries or correction requests are completed within the allotted timeframe stated in the SLAYour Background: You preferably have an Associate degree or Undergraduate degree in Business, Finance, Accounting, or related field.Experience: Up to three years of experience in loan servicing, credit, loan work-out, or underwriting for residential loans, small business and/or commercial real estate loans Experience with and a working knowledge of commercial/business loan documentation, collateral security documents including mortgages and UCCs, insurance, and loan modifications, as well as legal processes such as bankruptcy and foreclosure is desirable Familiarity with reviewing financial statements and loan structuring Strong communication skills, both written and verbal Knowledge of the CDFI industry is welcomedWho We AreCommunity Reinvestment Fund, USA (CRF) is a community development leader committed to bringing economic equity to communities across the country, in order to generate greater investment in the communities that need it most. CRF provides opportunities to all with a solid commitment to our diversity, equity, and inclusion philosophy which is woven into our organizational values. We are headquartered in Minneapolis, MN, but most positions have the flexibility to be remote.How We HelpTogether with its partners – including community leaders, nonprofit lenders, financial institutions, foundations and more – CRF is creating new strategies and technologies that build stronger local economies, create jobs and support economic mobility.What We OfferA collaborative working environment comprised of driven and highly-engaged individuals committed to the mission, vision and values of CRF. CRF is proud to extend its employees a wide array of benefits including, but not limited to: CRF is headquartered in Minneapolis, MN, but most positions have the flexibility to be fully or partially remote Health and dental insurance 403B and Roth IRA Paid Time Off (PTO) Wellness Program Educational Assistance Long-Term and Short-Term Disability Life Insurance Flexible schedules and telecommuting options 8 Federal Holidays plus 2 Floating HolidaysPlease visit our website, crfusa.com, for a detailed job description.CRF USA, Inc. requires all employees to be vaccinated for COVID-19. As a condition of hire with CRF USA, Inc. candidates must be able to show proof of vaccination for COVID-19 prior to an extension of an offer of employment. Accommodations will be considered for disabilities or sincerely held religious beliefs.Candidates must reside in and be authorized to work in the United States without sponsorshipJob Type: Full-timeBenefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Schedule:

• Monday to Friday

Work Location: Multiple Locations