Compunnel Inc. Hiring for Contact Center Representative @$20/hour at Tampa, FL Full Time

Description:
Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.
Key Responsibilities: Document customer inquiry information within appropriate Cummins systems.
Provide prompt assistance to customers through various media.
Resolve customer issues through an understanding of Cummins processes, systems, and practices.
Escalate complex issues providing documentation through process.
Provides feedback to support improvement projects intended to improve customer experiences and organizational goals.
Provides suggestions on how the existing processes can be made more customer centric or efficient.
Understands existing and new Cummins processes, systems, and practices.

**Additional Manager Notes**
Username Account Management; handling username requests, access issues, and terminations, processing account information, onboarding customer into the order management system, troubleshooting customer issues
KCH#030122

Job Types: Full-time, Contract

Pay: $20.00 – $20.50 per hour

Schedule:

• 8 hour shift

Work Location: One location