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Concentrix Hiring for Customer Success Specialist at Remote Full Time
At Concentrix, we strive to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too.
We are Concentrix’s B2B Sales Services Division. Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial team where you can reimagine the boundaries of your career. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer.
At Concentrix, you can truly Own Your Future!
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Customer Success Specialist to join our team. Today .We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world’s greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
You Have
- 2+ years of experience working in a customer service
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Process orientation and ability to follow call scripts
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home
You Will
- Manage high volume of customer contacts and communications through phone and email each day
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
- Develop a level of product knowledge to speak intelligently to customers and address specific objections
- Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
- Capture customers’ product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Work with teams and management to promote a positive customer experience
Our Benefits and Perks
- Various medical, dental, vision plan and life insurance programs
- Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts
- Paid time off, disability programs and paid parental leave.
- Birthday Time Off
- Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice.
- Rewards and recognition programs
- Wellness Incentive Program
- Learning and Development Programs
- Base Pay of $34,000 ($16.34/hr) or more based on qualificaitons/experience
- Annual Bonus Potential (Target of 18% of base pay)
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Virtual First and Remote Work
Concentrix’s B2B Sales Services is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.
We can currently conduct business in the following states: TN, GA, CO, AL, NC, SC, TX, FL, AZ, MS, KS, VA, IN. This list is subject to change. Please inquire with your recruiter for more information.
