Confidential Hiring for General Manager, Education (K12) at Remote Full Time

Overview

We are seeking a high energy, strong leader to fill the role of General Manager (GM) responsible for our employees, customers and software portfolio focused on the private and independent school market (K-12).

The GM is responsible for driving company topline performance, customer relationships, employee productivity and bottom line profitability of the business by developing effective methods and strategies. The candidate should have experience leading leaders within a B2B Software as a Service company, strong interpersonal skills with a proven track record of leadership qualities which ultimately drives results.

Job Description

· Leadership & Operational Strategy: Build, manage, support and monitor the team within the organization across direct and matrix reporting lines. Report outlook, results and business unit initiatives to the executive leadership team on a regular basis. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Manage team development, by cultivating individual talents and through successful motivation, and leadership, by building strong relationships that facilitates team success. Facilitate coordination and communication between functions.

· Financial: Own and execute results to achieve P&L targets. Review financial statements and key metric data to drive growth and improve profitability. Prepare and control operational budgets. Plan effective strategies for the financial well-being of the company and ultimately deliver financial performance to the executive team.

· Best Practices: Drive change initiatives, as required to improve efficiencies and execute on business commitments. Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to external rules, regulations and procedures.

· Management Execution: Provide guidance and recommendations for staffing and organizational design based on growth and efficiency targets. Organize recruitment and placement of required staff across sales, marketing, R&D, services, product and support. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules and routine review of key performance indicators. Supervise staff. Monitor and evaluate performance.

· Product: Inspire and drive product roadmap based on customer input, sales and retention objectives. Develop pricing strategies to drive earnings growth. Monitor customer adoption and feedback through Net Promoter Scores. Ensure timely release of product features and tight go to market execution to ensure ROI and customer value.

Qualifications

· 15+ years’ experience at a B2B SaaS Software Company in a P&L leadership role

· Proven track record in business transformation, integration of companies post- M&A

· Knowledge and experience in organizational effectiveness and operations management

· Fluency in SaaS software success KPI / metrics across sales, product, support, implementation

· Experience driving measurable outcomes in the area of customer retention, customer satisfaction in a high volume, multi-product customer environment

· Knowledge of financial and accounting principles and practices

· Experience motivating, communicating and driving high levels of accountability in a remote-first environment

Other Skills

· Highly organized, with an ability to juggle several tasks at once

· Ability to “make things happen”, have a demonstrated track record of fast decision making, detail orientation, results orientation and high energy, all needed to lead one of our businesses

· Comfortable with uncertainty, as well as able to make progress on a variety of fronts without all the necessary information

· Ability to synthesize information and create a vision for staff and customers, exceptional communication and presentation skills

· Comfort level in speaking to other top executives, serving as a point of escalation and or executive sponsor in a client facing capacity

Benefits:

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan & Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Casual Environment
• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Company Paid Parental Leave
• Company Paid Short Term Disability
• Remote Flexibility

Job Type: Full-time

Pay: $170,000.00 – $200,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 11+ years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Application Question(s):

• How many direct reports have you managed?

Experience:

• B2B SaaS: 10 years (Required)
• M&A: 10 years (Required)

Work Location: Remote