Connectria Hiring for Strategic Account Manager (Direct Hire/Remote) at United States Full Time

Strategic Account Manager (Direct Hire/Remote)

Fully Remote

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Job Type

Full-time, Full-time

Description

ABOUT US

At Connectria, LLC, we provide award-winning Cloud Computing and Managed Hosting from our world-class data centers in North America to more than 1,000 customers in 30+ countries throughout the world, and we help customers run their systems securely in Amazon’s AWS cloud and Microsoft’s Azure cloud.

For over twenty years, Connectria’s ‘No Jerks Allowed’ philosophy has been the foundation of our culture. We are a company that believes in promoting from within and take an employee-first approach. Due to these practices, Connectria has won St. Louis Post-Dispatch Best Places to Work 9 times, Computerworld Best Places to Work in IT 8 times, The Nation’s Best and Brightest in Wellness Award, and HIRE Vets Medallion Award.

If you are looking for your next career opportunity and enjoy working in a fast-paced and growing business environment and want to be on a team with a “No Jerks Allowed” company philosophy that treats everyone with respect in a fun and supportive work environment, Connectria has an exciting opportunity for you!

POSITION PROFILE

We are looking for a Strategic Account Manager to build and preserve and extend trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain and grow our company’s positive image.

To succeed in this role, you should be an excellent communicator, be committed to sales expansion and retention to our strategic customer base, collaborate well with customer success, marketing and technical teams and build lasting rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ultimately, you’ll maintain and grow strong relationships with our company’s most strategic client partners.

Key Responsibilities

• Be a ‘mini-CEO’ of an account base of 30-50 of Connectria’s largest customers

• You will be measured and bonused on the Net Retention of the account base, centered around churn and growth metrics

• Build and own the relationship with key stakeholders and C-level executives within the account

• Drive and conduct Quarterly Business Reviews

• Understand customer needs and develop plans to address them

• Identify key staff in client companies to cultivate profitable relationships across business units

• Resolve customer complaints quickly and effectively

• Own upselling/cross selling within your assigned customer base

• Aim to preserve customers and renew contracts

• Gain solid knowledge of industry and competitors

• Other responsibilities as assigned

Requirements

Skills & Requirements

• Proven experience as an account manager or relationship manager for a technology company

• Previous experience working for a Managed Services Provider (MSP)

• BS/BA in Business Administration or similar field

• Experience managing strategic level accounts and spend

• Experience in sales or customer service is preferred

• Problem-solving attitude and exceptional communication skills

• Aptitude for fostering positive relationships

• Teamwork and leadership skills

• Customer-oriented mindset

WHAT’S IN IT FOR YOU?

The opportunity to work with one of the fastest growing companies in the country with an award winning culture! Rated as the Best Place to Work, Connectria offers a generous benefits package that you would expect from a large company with the relaxed family-oriented atmosphere of a small company.

We offer an excellent compensation with generous benefits including:

• 100% employer paid benefit premiums including medical, dental, vision, short-term disability, long-term disability, identity protection and life insurance

• 401(k) plan with guaranteed employer contribution

• Paid vacation & sick time

• Paid holidays

• Paid parental leave

• Paid certification training and completion awards

• Online wellness rewards

• Free personal trainers

• Free gym memberships

• And much more!

Job Type: Full-time, Direct Hire

Work Remotely: Yes

Work Authorization:

Connectria, LLC will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Equal Opportunity Employer:

Connectria, LLC is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration of employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. We are committed to providing a workplace free of any discrimination or harassment. If you are an individual with a disability and you need an accommodation during the interview process, please reach out to your recruiter.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. (2022)