Costco NZ Looking for Front End Supervisor – Full Time at Auckland City, Auckland Full Time

Costco Wholesale is the third largest global retailer, already operating in more than 800 locations in 12 countries, catering to both business and individual members. We are the recognised leader in our field – dedicated to quality in every area of our business and respected for our outstanding business ethics.

We are preparing to open our first warehouse in New Zealand situated in Westgate, Auckland. We are looking for customer service professionals to join our team as a Front End Supervisor.

POSITION SUMMARY

Supervises and participates in the daily operations of the Front End. Supports the Front End management team in promoting a high-level of productivity and Member service. Coordinates employee lunches and breaks, performs computer duties for the register system controller, reviews employees, carries out new promotional programs, and addresses member issues. Implements and upholds proper Front End and general safety procedures and standards. Maintains courteous member service at all times while monitoring a smooth flow of members through the registers.

DAILY RESPONSIBILITIES

• Develops, coaches, counsels, and directs Front End personnel. Provides feedback to promote teamwork and accountability among employees. Interactively monitors employee performance and participates in performance reviews as needed. Works with the Front End Manager in employee staffing and maintenance; interviewing, hiring and reviewing. Provides recommendations for resolving personnel issues and training. Implements and upholds proper safety procedures and standards.
• Determines the number of registers needed to reduce the lengths of member lines and maintain efficiency. Coordinates employee tasks, timely breaks, and lunches.
• Provides register fund increases and change orders. Resolves any issues with the checkout process; verifies prices, reprints member receipts, overrides register system flags to enable a smooth flow of members through the registers. Responds courteously to member complaints. Maintains MPU accounting for all merchandise within MPU area.
• Performs support duties for the Front End management team. Schedules employees, makes supply orders, arranges for equipment maintenance and repair, performs merchandise return audits, and oversees the Member Services employees as needed. Follows through with and ensures employee participation in the Front End Manager’s plans for permanent/seasonal staffing and marketing promotions.
• Performs cashiering, boxing and other Front End duties as necessary.
• Assists in other departments of the warehouse as necessary.
• Provides and makes certain prompt and courteous customer service to members, employees, and suppliers.

If you are looking for an opportunity where you will make a difference and be rewarded for your efforts this position is for you.

Professional confidentiality is assured for all applications received. Click ‘Apply’ to submit applications.

No agency referrals at this time thank you.