Countdown NZ Hiring for Vineonline Customer Services Representative Job at Auckland Full Time

• Key phone-based customer service role in our eCommerce wine business

• Purpose built Ponsonby offices facilitate our tribal model and culture of excellence

• Unique opportunity Monday-Friday with some WFH

Ready to make an impact? We are!

CountdownX continues to drive innovation from the front within NZ’s online retail landscape and remains genuinely committed to making Kiwi’s lives a little easier every day. Key to enabling our continued digital growth and success is VineOnline-our eCommerce wine delivery business. They are a team of wine lovers-no surprise there-but people passionate about delivering the best experience to a very loyal yet growing customer base.

About the Role | Mō te Tūranga

This is a super cool role! You’ll be able to showcase your outstanding written and verbal communication skills and enthusiastic personality in addition to your top notch problem solving skills talking directly to customers and teams to follow up on any queries and generally support to meet service levels and targets.

About You | Mōu

Love a chat and having a bit of banter? You are going to thrive in this role! No two days will be the same and you will form great relationships with our team and our customers. You’ll probably love wine as much as we do but importantly, you’ll have at least a couple of years experience in customer service roles-the ability to build rapport and show empathy. Ideally candidates will have customer service experience in either retail, logistics, ecommerce or delivery services.

Working with Countdown | Te Mahi ki Countdown

Our purpose is to make Kiwis’ lives a little better every day.

We’re friendly, down-to-earth, and energetic – we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week.

Come as you are | Haere mai rā

We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

If you’re smart and good at what you do, come as you are.