Credit Acceptance Hiring for Lead Team Member Experience Specialist at Remote Full Time

The Lead Team Member Experience Specialist strengthens Credit Acceptance as a great place to work through the creation of innovative and compelling team member-focused events and engagement opportunities within a hybrid work environment. This person will primarily focus on managing large-scale Company initiatives with the largest impact and complexity.

• This position will work from home; occasional planned travel to an office location may be required. However, this position is permitted to work at an office location if requested by the team member.
• Prioritizes the team member experience throughout planning the event; incorporating a holistic view of event/engagement to strengthen the Credit Acceptance internal brand, culture, and experience
• Oversees full-project scope of deliverables for Company large-scale events as defined by [event matrix, ex: in-person and virtual attendees 500+]
  • Designs and implements impactful hybrid virtual/in-person programming
  • Develops and manages detailed event budgets and project timelines
  • Seeks new ways to offer high-level hospitality to our team members
  • Solicits feedback and implements improvements immediately
  • Manages all aspects of events from start to finish according to defined requirements including soliciting quotes and securing vendors for the venue, décor, menu, A/V service, entertainment, etc.
• Discovers and maintains external partnerships to support the business and financial strategy for events and strengthen the external brand for the Company
• Organically mentors team members to share knowledge and expertise
• Collaborates with internal stakeholders and leadership to identify objectives
• Fosters and maintains relationships with internal partners. Leverages these relationships to continue to understand the needs of the business and internal collaboration for events
• Sustains a sense of urgency and ownership for all events managed, planned, and executed by the Credit Acceptance Experience Team
• Provides planning and activation support for Credit Acceptance Experience team members to ensure a balanced and manageable workload. Accepts diverse projects based on availability.
• Collaborates with Engagement Team members, internal, and external partners to achieve team, department, and company goals
• Effectively prioritizes workload based on the needs and evolving focus of the HR department and Company
• Delivers strong results on event KPIs, but remains innovative, confident, and flexible to test thoughtful ideas and approaches
• Excels at navigating and leading conversations and meetings with all levels of team members
• Serves as SME to advise and guide department decisions around engagement and events using skillset, industry knowledge and historical data and feedback
• Understands and flourishes in an ever-changing landscape of projects and direction as an event professional
• Continually discovers new industry knowledge by seeking out opportunities to network, learn and share ideas
• Operates independently with little to no oversight from the manager

• Exceptional program management and organizational skills, with above-average attention to detail
• Highly collaborative; seeks diversity of ideas
• Flexible with changes to the scope of work
• Strategic/critical thinking
• Team member-centric mentality
• Creative with the ability to come up with new and innovative ideas
• Excellent active listening and communication skills
• Problem-solving skills, with the ability to identify, interpret and act on information promptly and effectively
• Self-motivated, proactive, and able to perform without direct supervision
• Committed to continuous improvement
• Skilled at balancing multiple tasks and deadlines in a fast-paced environment
• Outgoing and collaborative with a willingness to support other roles when needed
• Receptive to feedback aimed at improving performance

• Bachelor’s degree in Hospitality, Business, or equivalent experience
• 5+ years of large-scale event management experience, and a proven track record developing and managing multiple simultaneous events
• Demonstrated ability to manage schedules and budgets
• Proficient in Microsoft Word, Outlook, PowerPoint, above average skills with Excel
• Ability to travel to meet business needs: up to 25% travel

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department