Cross Country Adjusting Hiring for Entry Level IT Assistant at Pageland, SC Full Time

CROSS COUNTRY ADJUSTING is seeking an Entry Level IT Assistant to work in a hybrid role out of our Pageland, SC office.

JOB DESCRIPTION

This position is the primary point of contact for employees seeking technical support. This is an entry-level, multifaceted position requiring independent thinking, excellent troubleshooting ability and is responsible for answering calls and email messages directed to the IT Department.

The following will be expected:

• Assist users experiencing technical problems with hardware, software, network, peripheral, and other computer-related issues.
• Communicate effectively with employees via phone, email, and chat, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing advice as needed.
• Repair, configure and maintain hardware, software, and peripherals.
• Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error.
• Assist with the creation of FAQ’s and knowledge base submissions.
• Assist with network installations including cabling and components.
• Maintain good working relationships with assigned supervisors and coworkers.
• Perform additional duties as required by management.
• Support satellite offices and remote users.
• Assist the main IT Director in all areas as requested.

SALARY / BENEFITS

• Starting Salary will be between $50,000 and $60,000 annually based on experience.
• Health Ins.
• Dental Ins.
• Vision Ins.
• PTO
• Generous Vacation Package

Flexible work from home options available.