Do you have or enjoy pets?
Do you want to find friends at work?
We were voted as one of the Best Places To Work in 2021 by the Triangle Business Journal!
WORKING ENVIRONMENT
This position will require you to work and train in our Raleigh, NC office.
Great quiet rooms for breaks.
As a Live Video Chat Support, you are a very important part of our team. You will be fielding customer inquiries to include troubleshooting our clients product and corresponding app and finding innovative ways to respond using email, live chat, phone, social media, & one on one VIDEO support where your camera will be on.
Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you!
This position will require you to train and work in our Raleigh, NC office.The training schedule will be a minimum of 4 weeks Monday-Friday from 9-6 PM eastern time with an unpaid lunch break. This role will be responsible for troubleshooting a pet product over one on one video chats, phone calls, emails, & live chats!
**Employment will be contingent upon passing a background check**
Work from our Raleigh, NC office. Work from home will be an option after training at the managers discretion based on performance. You would be required to work in office once every 2 weeks or as needed.
Provides feedback reports on call issues related to downtime and/or training issues.
Minimum 6 months customer service experience required (ex. receptionist, community service, retail, front end restaurant, telemarketing, etc.);
Employee Assistance Program (EAP) that offers up to three therapy sessions
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