CVS Health Hiring for Conversational AI Designer at Woonsocket, Rhode Island Full Time

Job Description

CVS Health is looking for a strong leader with experience driving large scale technology programs at the enterprise level. As part of the Enterprise Modernization group, you are a high-performing AI Architect/Designer focused on enterprise solutions that meet the dual mandate of improving customer & colleague experience while improving efficiency/reducing operating costs.PRIMARY DUTIES AND RESPONSIBILITIES: • Design and develop AI based conversational solutions using IBM Watson.• Lead discussions of specific technical requirements and produce and communicate solution designs to the development team. Be able to identify data to support creating language and acoustic models for IA program• Lead the training of intent models and entity extraction models and develop conversational dialog flows using tools and APIs provided by the AI platform.• Collaborate with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and how information can be provided to fulfill the intents.• Evaluate solution architectures and identify opportunities for improvement. • Troubleshoot system and architecture performance based on interaction analytics. • Support quality assurance processes and related go-live activities.• Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities. This includes advancements in conversational AI, understanding of vendor roadmaps, and identification of new capabilities that are released.

Required Qualifications

• 6+ years knowledge of conversational dialog systems, STT/TTS APIs• 6+ years of hands-on experience with one or more of: Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework.

COVID Requirements

CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

• Deep levels of experience with customer engagement in a given industry or domain.• Deep understanding of cloud platforms, services and other associated topics including security, reliability and performance.• Experience with business rule engines.• Solid understanding of machine learning & natural language processing (NLP) fundamentals.• Working knowledge of writing code in Python, JavaScript, and/or Java. • Experience building and deploying applications using HTML and ReactJS / NodeJS• Ability to showcase portfolio of previously built conversational apps, for example via a GitHub repo link • Experience managing and implementing conversational AI solutions and/or chatbots in a professional services environment.• Experience with SDLC management and API Management.• Experience working with telephony and IVR systems or call center operations platforms.

Education

Bachelor’s degree

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.