Cyber Talent Group Looking for Customer Service Representative at Toronto, ON Full Time

Cyber Talent Group (CTG) is a Cybersecurity professional services firm located in Washington, DC area. CTG works with the private sector and federal senior leadership (CEO, CTO, and VP of Cybersecurity), and their talent acquisition teams, providing the needed edge to acquire Cybersecurity professionals to secure systems, provide data loss prevention and reduce privacy risks.

Job Description

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Qualifications

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Additional Information

Only candidate In US should apply