Damson Cloud Hiring For Customer Success Lead at Dublin, County Dublin Full Time

Damson Cloud is a Google Cloud Premier Partner in Ireland. We have over a decade of experience helping organisations leverage the value of Google Workspace to change how they work, ensuring our customers are successful both now and in the future.

Role Overview:
We are looking for an enthusiastic Customer Success Lead to join our CSS team, reporting directly to the Head of Customer Success. This is a great opportunity for the right candidate to fast track your career in customer success services and receive a wide degree of experience in a short amount of time.

Location:
We are a fully remote team, with staff in Dublin, Cork, Kildare, Leitrim and Louth. We will provide you with home office equipment and the technology required to work effectively from home. We provide flexible working options for hotdesking at locations convenient to our staff, and ideally the candidate will be available to meet in person with the Dublin based team on a quarterly basis.

Responsibilities:
Support customers on their Google Workspace journey with the goal of increasing adoption and success with Google Workspace and associated tools.

Develop and maintain excellent relationships with our customers.

Onboard new customers to our support and services.

Liaise with internal operations and training teams to ensure delivery of customer success packages.

Work closely with sales, account management and marketing teams to ensure customer satisfaction, renewals, and upsell.

Support customer events aligned with sales, account management and marketing team.

Key Skills & Personal Attributes:
Experience and understanding of Google Workspace tools

Minimum 2 years in a customer success role, ideally in a tech/SaaS environment

Great communication skills with team members, clients and suppliers

Experience with designing and delivering business reviews & reports

Ability to manage deadlines

Detail orientated and organised

Desirable Skills:
Motivated to learn and achieve Google Workspace certifications

Experience with CRM and online work management systems

Well organised and able to work comfortably as part of a remote team