Damson Cloud Hiring For Google Workspace Support Engineer at Dublin, County Dublin Full Time

Role Overview:
We are looking for a driven and enthusiastic customer focused individual to join a reputable and highly successful Google Cloud Partner, based in Dublin. We are seeking to fill the role of Google Workspace support administrator, managing customer support and taking an active role in client facing projects. You will report to our Operations Director and work closely with them in this role. Full training will be provided on all Google Workspace products and there will be an opportunity for acquiring certification as a Google Deployment Specialist and a Professional Google Workspace Administrator. This is a great opportunity for the right candidate to fast track your career as a Google Cloud Engineer.

Ideally we are looking for a graduate with a technology focused, or technical degree. This will be a hands-on technical role, working with a broad range of Google solutions & cloud tools. It will also be a consultative role, working directly with our client base. The ideal candidate will be able to work independently, and manage their own schedule as it is a remote position.

Location:
We are a fully remote team, with staff in Dublin, Cork, Kildare, Leitrim and Louth. We will provide you with home office equipment and the technology required to work effectively from home. We provide flexible working options for hotdesking at locations convenient to our staff, and ideally the candidate will be available to meet in person at our company team days.

Responsibilities:
Provide support and advice to clients on the Google Workspace platform.

Adhere to service level agreements dealing with enquiries in a professional and timely manner.

Contribute to the continual improvement of service and regular reporting.

Work alongside the Project Managers to ensure smooth delivery of technical aspects of projects and plans.

Attend meetings with Customers, Account Managers and Sales Executives working as a technical expert.

Work closely and collaboratively with customers to devise effective solutions.

Work closely with customers to understand and capture requirements.

Provide ongoing support for customers post implementation.

Advise customers on product features and roadmaps for Google Workspace and partner products.

Key Skills & Personal Attributes:
Experience in a customer-facing service desk/helpdesk role

The ability to analyse and methodically resolve technical problems

A natural curiosity and experience in applying technology to resolve customer issues

The ability to convey complex issues to people at all levels of seniority both verbally and in writing

Enthusiasm and self-assuredness

Confidence with technology and the Internet

Desirable Skills:
One year experience in service desk environments.

Technical expertise with the Google Workspace Platform is desirable but not essential as training will be provided.

Experience in SaaS/IaaS, specifically Google Cloud Technologies